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Benefits Administrator

2 months ago

Rugby, Warwickshire, United Kingdom Rugby Borough Council Full time
About the Role

We are seeking an experienced and diligent Benefits Officer to join our Benefits Team at Rugby Borough Council. As a key member of our team, you will be responsible for the administration of Housing Benefit, Council Tax Reduction claims, and Discretionary Housing Payment applications.

Key Responsibilities
  • Process claims accurately and efficiently in accordance with legislative requirements and DWP targets.
  • Stay up-to-date with government policies and legislation related to benefits, including Universal Credit eligibility criteria and working practices.
  • Maintain knowledge of functions, procedures, and systems related to the assessment of Housing Benefit, Council Tax Reduction, and Discretionary Housing Payments.
  • Provide excellent customer service, responding to enquiries face-to-face, over the phone, and online.
  • Manage accurate computerised records of data collected in respect of claims administration and payment.
Requirements
  • Experience in processing Housing Benefit, Council Tax Reduction claims, and Discretionary Housing Payment applications.
  • Knowledge of Civica OpenRevenues and Workflow systems (training can be provided).
  • Excellent communication and organisational skills.
  • Ability to work in a hybrid environment with a 60/40 weekly split.
What We Offer
  • 35 days annual leave (including 8 Bank Holidays and 3 extra days).
  • Generous Local Government Pension Scheme.
  • Hybrid working up to 60%.
  • Flexi time scheme.
  • Annual leave purchase scheme.
  • Subsidised parking.
  • Structured Induction Program.
  • Learning and Development opportunities.
  • Payment of a professional subscription for approved professionals.
  • Family Friendly Policies.
  • Independent Support for your health & wellbeing.
  • Generous compassionate leave.
  • Extra Benefits including Retail Discounts, Car Salary Sacrifice & Cycle to Work scheme and more.