Benefits Administrator

2 days ago


Rugby, Warwickshire, United Kingdom Rugby Borough Council Full time
Benefits Officer Job Description

Rugby Borough Council is committed to fostering a culture of community and colleague growth. We offer a range of career opportunities that enable individuals to make a positive impact on the lives of our residents.

Job Summary

We are seeking an experienced and diligent Benefits Officer to join our Benefits Team. The successful candidate will be responsible for the administration of Housing Benefit, Council Tax Reduction claims, and Discretionary Housing Payment applications.

Key Responsibilities
  • Process claims accurately and efficiently in accordance with legislative requirements and DWP targets.
  • Maintain knowledge of government policies and legislation related to benefits, including Universal Credit eligibility criteria and working practices.
  • Develop and maintain expertise in functions, procedures, and systems related to the assessment of Housing Benefit, Council Tax Reduction, and Discretionary Housing Payments.
  • Provide excellent customer service, responding to enquiries face-to-face, over the phone, and online.
  • Maintain accurate computerized records of data collected in respect of the administration and payment of claims.
Requirements
  • Experience in processing Housing Benefit, Council Tax Reduction claims, and Discretionary Housing Payment applications.
  • Knowledge of Civica OpenRevenues and Workflow systems (training can be provided).
  • Excellent communication and interpersonal skills.
  • Ability to work accurately and efficiently in a fast-paced environment.
Benefits
  • 35 days annual leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas).
  • Generous Local Government Pension Scheme.
  • Hybrid working up to 60%.
  • Flexi time scheme.
  • Annual leave purchase scheme.
  • Subsidized parking.
  • Structured Induction Program.
  • Learning and Development opportunities.
  • Payment of a professional subscription for approved professionals.
  • Family Friendly Policies.
  • Independent Support for your health & wellbeing.
  • Generous compassionate leave.
  • Extra Benefits including Retail Discounts, Car Salary Sacrifice & Cycle to Work scheme and more.


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