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Benefits Administrator

2 months ago

Rugby, Warwickshire, United Kingdom Rugby Borough Council Full time
About the Role

We are seeking an experienced and diligent Benefits Officer to join our Benefits Team at Rugby Borough Council. As a key member of our team, you will be responsible for the administration of Housing Benefit, Council Tax Reduction claims, and Discretionary Housing Payment applications.

Key Responsibilities
  • Process claims accurately and efficiently in accordance with legislative requirements and DWP targets.
  • Maintain knowledge of government policies relating to Benefits legislation, including Universal Credit eligibility criteria and working practices of Housing Benefit, Council Tax Reduction, and Discretionary Housing Payments.
  • Develop and maintain knowledge of functions, procedures, and systems relating to the assessment of Housing Benefit, Council Tax Reduction, and Discretionary Housing Payments.
  • Provide excellent customer service, responding to enquiries face-to-face, over the phone, and online, and communicating effectively and appropriately with customers verbally and in writing.
  • Maintain accurate computerized records of data collected in respect of the administration and payment of claims.
Requirements
  • Experience of processing Housing Benefit, Council Tax Reduction claims, and Discretionary Housing Payment applications.
  • Knowledge of Civica OpenRevenues and Workflow systems (training can be provided).
  • Excellent communication and customer service skills.
  • Ability to work accurately and efficiently in a fast-paced environment.
What We Offer
  • 35 days annual leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas).
  • Generous Local Government Pension Scheme.
  • Hybrid working up to 60%.
  • Flexi-time scheme.
  • Annual leave purchase scheme.
  • Subsidized parking.
  • Structured Induction Program.
  • Learning and Development opportunities.
  • Payment of a professional subscription for approved professionals.
  • Family Friendly Policies.
  • Independent Support for your health & wellbeing.
  • Generous compassionate leave.
  • Extra Benefits including Retail Discounts, Car Salary Sacrifice & Cycle to Work scheme and more.