Customer Service Representative

2 weeks ago

Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

About Us

Marshall Motor Group is a leading automotive retailer with a strong presence in the UK market. As a company, we are passionate about delivering exceptional customer experiences and providing opportunities for growth and development.

The Role

We are seeking a highly skilled and customer-focused Receptionist/Showroom Host to join our team at Jaguar Land Rover Ipswich. As the first point of contact for our customers, you will play a critical role in ensuring a warm and welcoming experience for all visitors.

Key Responsibilities

  • Greet all dealership visitors in a friendly and professional manner, assisting with queries and passing to the relevant department or team member.
  • Take phone calls and respond to queries as appropriate, transferring to the correct individual or team.
  • Provide refreshments for dealership visitors and ensure the seating and refreshment area is tidy and fully stocked.
  • Deal with incoming and outgoing mail and deliveries.
  • Assist with administrative tasks as required.

Requirements

  • Previous customer service experience, ideally within a professional, customer-facing environment.
  • Confidence in speaking to customers in a professional manner, both on the telephone and face-to-face.
  • Good IT skills and ability to support with administration duties.
  • Self-starter, organized, and someone who takes pride in their work.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for growth and development within a dynamic and supportive team.
  • A chance to work with a leading automotive retailer and contribute to delivering exceptional customer experiences.

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