IT Solutions Specialist

1 week ago

Chertsey, Surrey, United Kingdom Krome Technologies Ltd Full time

About the Role:

Krome Technologies Ltd is seeking a highly skilled Senior IT Support Engineer to join our technical team. As a Senior IT Support Engineer, you will be responsible for providing technical support and guidance to our clients and internal teams.

Key Responsibilities:

  • Provide technical support and guidance to clients and internal teams
  • Assist with third-line escalations and resolve technical issues
  • Liaise with clients and vendors to ensure positive communication flow
  • Mentor junior team members on technical and process matters
  • Work on a variety of projects and assist with project management

Requirements:

  • Good background in a generalist 3rd Line Technical Support Engineer / Consulting role
  • Experience as a client-facing SME proposing technical solutions
  • Solid experience with and the ability to deploy & configure Microsoft Product Set (Windows Server, Active Directory, SQL, Exchange, Azure, Entra-ID, M365 etc)
  • TCP/IP networking and troubleshooting
  • Virtualisation (VMWare or Hyper-V), SANs and other related technologies
  • Backup Product Sets such as Veeam and Asigra
  • Firewall technologies such as Palo Alto
  • Leading migration projects
  • Strong documentation skills eg. PCI Compliance, ISO27001 etc
  • Great communication skills (in person and via telephone) - excellent written and spoken English is essential
  • Personable, with the ability to build rapport with multiple teams of IT technicians
  • The candidate will be required to integrate within both the Krome technical team and client IT departments
  • The successful candidate will be a punctual and thorough worker, with astute attention to detail
  • Any IT qualifications will be an advantage but not essential

Benefits:

  • 4% Employer Pension Contribution
  • Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
  • Employee Assistance Programme
  • Private Medical Insurance (applicable after 5 years' service)
  • Learning and Development Programme, aimed to support Career Progression
  • Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)
  • Long Service Recognition Awards for 5, 10, 15 years+
  • Complimentary Breakfast Available (8am – 9am Mon to Fri)
  • Complimentary Tea/Coffee and Fresh Fruit Available All-day
  • Fully Stocked Beer/Wine Fridge for Friday After Work Drinks
  • Discounted Corporate Gym Membership
  • Cycle to Work Scheme
  • Shower Facilities
  • Free Private Car Park
  • Staff Break Out Room with Pool Table
  • Modern, Open Plan, Office Environment
  • Quarterly Company-Funded Social Events
  • Company-Funded (Voluntary) Participation in our Charity Events
  • Electric Vehicle Charging Points are available at our Chertsey Head Office

About Krome Technologies Ltd:

Krome Technologies Ltd is a dynamic, people-first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our clients range from high-street names to growing SMEs. Our core focus is assisting them with achieving their business goals through relevant and forward-thinking technology solutions.

We work closely with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help them achieve their current and projected business needs. Our talented people drive us forward, and we believe in encouraging a strong company culture of Community, Confidence and Integrity.

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