Emergency Response Coordinator

2 months ago


Lewes, East Sussex, United Kingdom Sussex Police Full time
About the Role

We are seeking a highly skilled and dedicated individual to join our team as a Control and Contact Handler. This is an exciting opportunity to work in a fast-paced environment, where no two days are the same.

Key Responsibilities
  • Handle a high volume of emergency and non-emergency calls, online communications, and social media interactions.
  • Provide excellent customer service to members of the public and colleagues, while maintaining a calm and professional demeanor under pressure.
  • Work collaboratively with other teams to ensure effective communication and resolution of issues.
  • Develop and maintain knowledge of police procedures, policies, and protocols.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a dynamic and fast-paced environment.
  • Strong problem-solving and decision-making skills.
  • Ability to work shifts, including nights, weekends, and bank holidays.
  • Basic computer skills and familiarity with software applications.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.
  • The opportunity to make a real difference in the community.
About Us

Sussex Police is a leading law enforcement agency committed to serving and protecting the community. We are proud to be an inclusive and diverse organization, and we welcome applications from individuals from all backgrounds.



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