Resident Care Facilitator

4 weeks ago

Bristol, Bristol, United Kingdom St Monica Trust Full time

Join Our Team as a Care Home Support Specialist

Are you dedicated to providing exceptional service? Do you align with our core values? If so, we invite you to explore the opportunity to become a part of our dedicated team.

Work Schedule: Full-time, 40 hours per week, including weekends.

Compensation: £12.20 per hour, with additional weekend enhancements where applicable.

Key Responsibilities

As a Care Home Support Specialist, your primary duties will include:

  • Delivering a comprehensive, resident-focused service that addresses the hospitality, housekeeping, and dietary preferences of our residents, while collaborating with various teams to ensure these needs are met.
  • Upholding stringent hygiene standards in compliance with health and safety regulations, infection control protocols, food safety laws, and the policies of St Monica Trust.
  • Conducting thorough room inspections, ensuring communal areas are comfortable, clean, and hygienic, as well as managing laundry tasks.
  • Addressing the unique needs of residents and working closely with colleagues across all care home departments.
  • Preparing lounge areas for use as social spaces for residents and their visitors.

Required Skills and Experience

Communication Skills

  • Proficient in writing notes and messages, demonstrating strong numeracy, literacy, and verbal communication abilities.
  • Capable of engaging with individuals who have diverse communication needs.
  • Ability to motivate and influence others positively.
  • Competent in understanding and adhering to instructions and procedures.
  • Excellent customer service skills.
  • Familiar with various communication methods and tools.

Analytical Thinking

  • Ability to analyze and assess information effectively.
  • Flexibility in adapting communication style and approach based on the situation.
  • Skillful in organizing tasks and activities efficiently.
  • Proactive in identifying potential issues and resolving them.
  • Capable of escalating decisions to the line manager when necessary.
  • Open to suggesting innovative methods to enhance team efficiency.

Commitment to Well-being and Values

  • Recognizes and respects cultural and individual differences in all interactions.
  • Shows genuine interest, care, and attention to residents.
  • Strives to create a positive environment.
  • Understands and addresses the needs of elderly individuals and those with dementia, with a willingness to learn.
  • Collaborates with residents and their families to tailor services to meet individual requirements.
  • Responds promptly to health or well-being concerns of residents or colleagues, referring issues to the appropriate team leader.
  • Contributes to maintaining a safe and secure environment by reporting any faults or hazards.

Team Collaboration

  • Works effectively as part of a cohesive team.
  • Builds trusting relationships with team members, residents, and their families.
  • Prepared to handle challenging physical or emotional situations.

Additional Skills & Qualifications

Essential

  • Proficient in IT and standard office software, including word processing and email applications.
  • Basic understanding of food preparation and cleaning techniques.
  • Awareness of the challenges faced by older individuals in care settings.
  • Knowledge of fundamental health and safety regulations.
  • Familiarity with customer service principles.

Desirable

  • Level 1 or 2 in Food Hygiene (or equivalent).
  • Level 2 in Healthcare Cleaning (or equivalent).
  • General educational qualifications (GCSE or equivalent).
  • Familiarity with Microsoft 365 and video conferencing tools.
  • Experience working in a care environment.
  • Knowledge of safe moving and handling practices.

Important Information

  • All duties must be performed in accordance with St Monica Trust's Equality, Diversity, and Inclusion Policy.
  • This role profile outlines the main responsibilities associated with this position and does not detail every task required.
  • This position is exempt from the Rehabilitation of Offenders Act 1974, meaning that any criminal convictions must be disclosed at the time of application.

Salary Range: £25,376.00

Employment Type: Full-time

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