German Speaking Customer Support Specialist

21 hours ago

London, Greater London, United Kingdom The Language Business Full time

Job Opportunity for German Speaking Customer Support Executive

We are seeking a highly skilled German speaking Customer Support Executive to join our team at The Language Business. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients from the German speaking countries of Europe.

Key Responsibilities:

  • Respond to all inbound calls and emails from German speaking business clients, addressing their queries and concerns.
  • Manage the daily email inbox to ensure timely and effective communication with clients.
  • Collaborate with the sales and support teams to resolve customer relationship queries and issues.
  • Monitor and address customer complaints and satisfaction.
  • Work closely with the team to ensure seamless customer support and service delivery.

Requirements:

  • Fluency in German and English is essential.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Experience in customer support or a related field is desirable.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a talented team of professionals.

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