German Speaking Billing Specialist

7 hours ago

London, Greater London, United Kingdom Contechs Consulting Full time

Job Title: German Speaking Customer Billing Specialist

Work Location: Stratford, London - Hybrid, Office 2+ days per week

£23.18 per hour - Inside IR35 - Umbrella Rate

Contechs Consulting are recruiting on behalf of their client, a British multinational automobile manufacturer which produces luxury vehicles. They are looking for a German Speaking Customer Billing Specialist to join their expanding team on a Contract.

Job Summary:

The Customer Billing Specialist will lead the end-to-end aged receivables process, driving resolution to customer concerns and partnering with cross-functional teams to ensure healthy account balances for Data Services customers.

  1. Drive resolution of customer concerns to ensure timely payment and healthy account balances, providing exceptional customer service and support to prevent future issues and maintain strong customer relationships.
  2. Partner with Sales, Customer Success Managers, and Finance Teams to resolve customer concerns and billing issues.
  3. Communicate with customers via email, phone, and other channels to resolve concerns and billing questions, and document all activity in Salesforce CRM system.
  4. Ensure compliance with billing and accounting regulations and company policies.
  5. Support market communication via email in languages other than English and German, as needed.
  6. Analyze and report on accounts receivable and billing metrics.
  7. Issue dunning letters & suspension of service notifications.
  8. Serve as a positive, dynamic contributor that displays the best work ethic, creative problem-solving skills, positive attitude, and a team-oriented proactive approach, while sharing best practices and learnings.

Basic Requirements:

  1. Bachelor's degree or equivalent work experience in billing, customer service, accounts receivable, or a related field.
  2. Proficiency in English & German.
  3. Experience with billing and payment processing, including customer invoicing, credits/debit memos, credit card chargebacks, refunds, payments, and month-end processing.

This is an excellent opportunity with immediate starts available.

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