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German Customer Support Specialist

2 months ago

London, Greater London, United Kingdom ABL Recruitment Full time
Job Description

German Speaking Customer Support Agent

This is an exciting opportunity to join a leading furniture brand as a German speaking customer support agent. With a global presence and a strong commitment to customer satisfaction, this company is looking for a proactive and dynamic professional to join their team.

Key Responsibilities:

  • Respond to customer inquiries regarding products, services, and policies.
  • Assist customers with other inquiries related to their purchase experience.
  • Handle customer complaints and find solutions to ensure their satisfaction.
  • Escalate cases requiring additional assistance.
  • Contribute to the continuous improvement of processes and services by providing feedback and suggestions.

Requirements:

  • Excellent written and verbal communication skills in German and English.
  • Ability to actively listen and understand customer needs.
  • Ability to problem-solve effectively and make autonomous decisions when necessary.
  • Strong customer orientation and ability to remain calm and courteous even in challenging situations.
  • Ability to work effectively in a dynamic environment and handle multiple tasks simultaneously.
  • Good understanding of computer tools, technical systems (SAP, optional C4C) and different processes within those systems.
  • German native (or fluent).

Education and Experience:

  • High school diploma (or equivalent) required.
  • Previous experience in customer service would be an advantage.
  • Additional skills appreciated = SAP knowledge / French speaking.