IT Service Desk Analyst

4 days ago

Cardiff, Cardiff, United Kingdom Principality Building Society Full time
Job Title: IT Service Desk Analyst

We are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As an IT Service Desk Analyst, you will be responsible for providing exceptional technical support to our staff, ensuring that they have the tools and resources they need to perform their jobs efficiently.

Key Responsibilities:

  • Provide first-line technical support to staff, troubleshooting and resolving IT-related issues.
  • Manage calls, tickets, and emails from colleagues, ensuring that all issues are correctly classified and escalated to the appropriate teams.
  • Work with other areas of IT to resolve calls, identifying and communicating workarounds to reduce the impact of issues on the business.
  • Track and monitor calls to external parties to ensure timely repairs against SLA.
  • Administer the process for setting up new users, granting them the appropriate level of access to the Society's systems.

Requirements:

  • Working knowledge of MS packages, including MS Office.
  • Excellent customer service and communication skills.
  • Professional telephone manner and strong organizational skills.
  • Ability to build relationships across departments and work with a multi-disciplined team.
  • Strong technical skills and experience in a similar role.

What We Offer:

  • A hybrid working policy, with the opportunity to work from home and in our office in Cardiff.
  • A comprehensive benefits package, including a pension scheme and life assurance.
  • Ongoing training and development opportunities to help you grow in your career.

About Us:

Principality Building Society is a leading financial services provider, dedicated to helping our members achieve their financial goals. We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging.

How to Apply:

If you are a motivated and customer-focused individual with a passion for IT, we would love to hear from you. Please submit your application, including your CV and a cover letter, to our recruitment team.

  • IT Service Desk Analyst

    3 days ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    IT Service Desk AnalystAt Principality Building Society, we're committed to delivering exceptional customer service and support to our staff. As an IT Service Desk Analyst, you'll play a vital role in ensuring our employees have the technical assistance they need to perform their jobs efficiently.Key Responsibilities:Provide first-line technical support to...

  • IT Service Desk Analyst

    3 days ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    IT Service Desk AnalystAt Principality Building Society, we're committed to delivering exceptional customer service and support to our staff. As an IT Service Desk Analyst, you'll play a vital role in ensuring our employees have the technical assistance they need to perform their jobs efficiently.Key Responsibilities:Provide first-line technical support to...

  • IT Service Desk Analyst

    5 days ago

    Cardiff, Cardiff, United Kingdom ARO Full time

    About the RoleWe are seeking an experienced IT Service Desk Analyst to join our team at ARO in Cardiff Gate. As a key member of our Service Desk team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide first-line technical support to clients via phone, email, and service...

  • IT Service Desk Analyst

    5 days ago

    Cardiff, Cardiff, United Kingdom ARO Full time

    About the RoleWe are seeking an experienced IT Service Desk Analyst to join our team at ARO in Cardiff Gate. As a key member of our Service Desk team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide first-line technical support to clients via phone, email, and service...

  • IT Service Desk Analyst

    1 week ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    Job Summary:We are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will provide exceptional technical support to our staff, ensuring that our IT systems run smoothly and efficiently.Key Responsibilities:Provide first-line technical support to staff, troubleshooting...

  • IT Service Desk Analyst

    1 week ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    Job Summary:We are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will provide exceptional technical support to our staff, ensuring that our IT systems run smoothly and efficiently.Key Responsibilities:Provide first-line technical support to staff, troubleshooting...

  • IT Service Desk Specialist

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    Job Summary:We are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will provide exceptional technical support to our staff, ensuring that our systems and infrastructure run smoothly and efficiently.Key Responsibilities:Provide 1st Line Technical Support:...

  • IT Service Desk Specialist

    1 week ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    Job Summary:We are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will provide exceptional technical support to our staff, ensuring that our systems and infrastructure run smoothly and efficiently.Key Responsibilities:Provide 1st Line Technical Support:...

  • IT Service Desk Specialist

    1 week ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    Job SummaryWe are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will provide exceptional technical support to our staff, ensuring that our systems and infrastructure run smoothly and efficiently.Key ResponsibilitiesTechnical Support: Provide first-line technical...

  • IT Service Desk Specialist

    1 week ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    Job SummaryWe are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will provide exceptional technical support to our staff, ensuring that our systems and infrastructure run smoothly and efficiently.Key ResponsibilitiesTechnical Support: Provide first-line technical...

  • 1st Line Software Service desk Analyst

    1 month ago

    Cardiff, Cardiff, United Kingdom The Portfolio Group Full time

    Are you tech savvy and customer focused?Do you have good customer service and problem-solving ability?Want to work for a vibrant, market leading software company?If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touchMy Client are recruiting a service desk analyst to help their customers having...

  • IT Service Desk Analyst

    1 week ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    Job SummaryWe are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will provide exceptional technical support to our staff, ensuring that our systems and infrastructure are running smoothly and efficiently.Key ResponsibilitiesProvide first-line technical support to...

  • IT Service Desk Analyst

    1 week ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    Job SummaryWe are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will provide exceptional technical support to our staff, ensuring that our systems and infrastructure are running smoothly and efficiently.Key ResponsibilitiesProvide first-line technical support to...

  • IT Service Desk Analyst

    1 week ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    About the RoleWe are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will be responsible for providing exceptional technical support to our staff, ensuring that our IT systems and infrastructure are running smoothly and efficiently.Key ResponsibilitiesTechnical...

  • IT Service Desk Analyst

    1 week ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    About the RoleWe are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will be responsible for providing exceptional technical support to our staff, ensuring that our IT systems and infrastructure are running smoothly and efficiently.Key ResponsibilitiesTechnical...

  • IT Service Desk Specialist

    7 days ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    About the RoleWe are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will be responsible for providing exceptional technical support to our staff, ensuring that our IT systems are running smoothly and efficiently.Key ResponsibilitiesTechnical Support: Provide...

  • IT Service Desk Specialist

    7 days ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    About the RoleWe are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will be responsible for providing exceptional technical support to our staff, ensuring that our IT systems are running smoothly and efficiently.Key ResponsibilitiesTechnical Support: Provide...

  • IT Service Desk Analyst

    1 week ago

    Cardiff, Cardiff, United Kingdom Circle Recruitment Full time

    Job Summary:Circle Recruitment is seeking a highly skilled and experienced IT Service Desk Analyst to join our team. As a 1st Line IT Support Specialist, you will be the first point of contact for IT issues across the firm, providing technical expertise to troubleshoot and resolve issues for employees in a timely manner.Key Responsibilities:Provide technical...

  • IT Service Desk Analyst

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Circle Recruitment Full time

    Job Summary:Circle Recruitment is seeking a highly skilled and experienced IT Service Desk Analyst to join our team. As a 1st Line IT Support Specialist, you will be the first point of contact for IT issues across the firm, providing technical expertise to troubleshoot and resolve issues for employees in a timely manner.Key Responsibilities:Provide technical...

  • Senior Technical Analyst

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Certes IT Service Solutions Full time

    About the RoleThis is a proactive technical role that requires strong analytical and troubleshooting skills, as well as a desire to learn new technologies.Implement, configure, govern, and evolve the technology portfolioProvide high-level technical expertise and specialist knowledge for all related desktop infrastructureCollaborate with Technical Architects...