IT Service Desk Specialist

5 days ago


Cardiff, Cardiff, United Kingdom Principality Building Society Full time

Job Summary:

We are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will provide exceptional technical support to our staff, ensuring that our systems and infrastructure run smoothly and efficiently.

Key Responsibilities:

  • Provide 1st Line Technical Support: Troubleshoot and resolve IT-related issues, including software and hardware problems, for our staff.
  • Manage Service Desk Operations: Act as a single point of contact for phone calls, tickets, and emails, ensuring all are correctly classified for subsequent reporting and investigation.
  • Collaborate with IT Teams: Work with other areas of IT to resolve calls raised, identifying and communicating workarounds to reduce the impact of issues on the business.
  • Administer User Access: Set up new users, granting the appropriate level of access to our systems, and ensure all Service Desk procedures and processes are adhered to.

Requirements:

  • Technical Skills: Working knowledge of MS packages, including MS Office, and strong technical skills.
  • Customer Service: Excellent customer service skills, with a professional, confident, and helpful attitude.
  • Communication: Strong communication skills, with the ability to build relationships across departments.
  • Organizational Skills: Excellent organizational skills, with the ability to work with a multi-disciplined team.

Working Hours: Monday to Friday, 7 am to 5 pm, with rotational Saturdays.



  • Cardiff, Cardiff, United Kingdom Supply Desk Full time £85 - £95

    Advanced Teaching Support Specialist (ATSS)Are you enthusiastic about fostering educational growth and dedicated to positively influencing young learners? We are looking for a committed Advanced Teaching Support Specialist (ATSS) to become a part of our dynamic Supply Desk team within a Primary School setting. This role presents a wonderful opportunity to...


  • Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    Job SummaryWe are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will provide exceptional technical support to our staff, ensuring that our systems and infrastructure run smoothly and efficiently.Key ResponsibilitiesTechnical Support: Provide first-line technical...


  • Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    Job SummaryWe are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will provide exceptional technical support to our staff, ensuring that our systems and infrastructure run smoothly and efficiently.Key ResponsibilitiesTechnical Support: Provide first-line technical...


  • Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    About the RoleWe are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will be responsible for providing exceptional technical support to our staff, ensuring that our IT systems are running smoothly and efficiently.Key ResponsibilitiesTechnical Support: Provide...


  • Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    About the RoleWe are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will be responsible for providing exceptional technical support to our staff, ensuring that our IT systems are running smoothly and efficiently.Key ResponsibilitiesTechnical Support: Provide...


  • Cardiff, Cardiff, United Kingdom Henry Schein Full time

    About Henry ScheinAt Henry Schein, our mission is to provide innovative, integrated healthcare products and services; and to be trusted advisors and consultants to our customers - enabling them to deliver the best quality patient care and enhance their practice management efficiency and profitability.We know that our Team Schein Members (TSMs) are integral...


  • Cardiff, Cardiff, United Kingdom Supply Desk Full time

    Level 3 Childcare Practitioners RequiredPay Rate: £14 Per HourEmployment Type: Full Time / Part TimeAre you a qualified Level 3 practitioner in Childcare and Education seeking a rewarding role where you can positively influence the development of young children? Join our enthusiastic team at Supply Desk, specialists in educational recruitment.Key...

  • Service Desk Analyst

    2 months ago


    Cardiff, Cardiff, United Kingdom Involved Solutions Ltd Full time

    Job title: Service Desk AnalystSalary: up to £31,453Working hours: 8:30am - 5:30pmLocation: Cardiff - Required to travel to London, Belfast and Edinburgh a couple times a year. This will be expensed. Working style: Hybrid 2 days in the office but you will need to be flexible around this depending on business demands click apply for full job details


  • Cardiff, Cardiff, United Kingdom Henry Schein Full time

    Job Title: Service Desk AdministratorJob Summary:We are seeking a highly skilled and experienced Service Desk Administrator to join our team at Henry Schein. As a Service Desk Administrator, you will be responsible for providing technical support and resolving customer queries in a timely and efficient manner.Key Responsibilities:Scheduling and Resource...


  • Cardiff, Cardiff, United Kingdom Henry Schein Full time

    Job Title: Service Desk AdministratorJob Summary:We are seeking a highly skilled and experienced Service Desk Administrator to join our team at Henry Schein. As a Service Desk Administrator, you will be responsible for providing technical support and resolving customer queries in a timely and efficient manner.Key Responsibilities:Scheduling and Resource...


  • Cardiff, Cardiff, United Kingdom Certes IT Service Solutions Full time

    SAP Security SpecialistCertes IT Service Solutions is seeking a highly skilled SAP Security Specialist to ensure the security and integrity of our client's SAP systems.About the Role:Analyse and resolve SAP Access issues reported to the team via tickets, ensuring timely and effective resolution.Manage user administration in all SAP clients, including cloud...


  • Cardiff, Cardiff, United Kingdom Circle Recruitment Full time

    Job Summary:Circle Recruitment is seeking a highly skilled and experienced IT Service Desk Analyst to join our team. As a 1st Line IT Support Specialist, you will be the first point of contact for IT issues across the firm, providing technical expertise to troubleshoot and resolve issues for employees in a timely manner.Key Responsibilities:Provide technical...


  • Cardiff, Cardiff, United Kingdom Circle Recruitment Full time

    Job Summary:Circle Recruitment is seeking a highly skilled and experienced IT Service Desk Analyst to join our team. As a 1st Line IT Support Specialist, you will be the first point of contact for IT issues across the firm, providing technical expertise to troubleshoot and resolve issues for employees in a timely manner.Key Responsibilities:Provide technical...


  • Cardiff, Cardiff, United Kingdom Legal & General Full time

    Job SummaryWe are seeking a highly skilled IT Service Delivery Specialist to join our team at Legal & General. As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our IT services.Key ResponsibilitiesCollaborate with cross-functional teams, including business stakeholders, technology groups, and suppliers,...


  • Cardiff, Cardiff, United Kingdom Legal & General Full time

    Job SummaryWe are seeking a highly skilled IT Service Delivery Specialist to join our team at Legal & General. As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our IT services.Key ResponsibilitiesCollaborate with cross-functional teams, including business stakeholders, technology groups, and suppliers,...


  • Cardiff, Cardiff, United Kingdom Supply Desk Full time £155 - £180

    Girls Physical Education Instructor NeededAre you an enthusiastic advocate for physical education with a dedication to promoting fitness and well-being? If you have the ability to ignite passion on the field, we invite you to join our team of PE experts at Supply Desk, the specialists in educational recruitment.As a Physical Education Instructor, you will be...


  • Cardiff, Cardiff, United Kingdom BUUK Infrastructure Full time

    At BUUK Infrastructure, our mission is to be a leading utility partner in the UK, accelerating the country towards a net-zero future for all our customers. Our group of companies has been driving innovation and change for over 30 years.We are seeking a Service Desk Technician who will help us achieve our goal of making lasting connections with our customers...


  • Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    Job Summary:We are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will provide exceptional technical support to our staff, ensuring that our IT systems run smoothly and efficiently.Key Responsibilities:Provide first-line technical support to staff, troubleshooting...


  • Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    Job Summary:We are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will provide exceptional technical support to our staff, ensuring that our IT systems run smoothly and efficiently.Key Responsibilities:Provide first-line technical support to staff, troubleshooting...


  • Cardiff, Cardiff, United Kingdom Supply Desk Full time

    Join Our Team as a Special Education InstructorIf you are passionate about empowering students with Additional Learning Needs (ALN), we invite you to become a vital member of our team at Supply Desk.Commitment to Inclusion: Foster an environment that celebrates diversity and promotes inclusivity in every facet of your educational practice.Flexibility in...