IT Service Desk Specialist
5 days ago
Job Summary:
We are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will provide exceptional technical support to our staff, ensuring that our systems and infrastructure run smoothly and efficiently.
Key Responsibilities:
- Provide 1st Line Technical Support: Troubleshoot and resolve IT-related issues, including software and hardware problems, for our staff.
- Manage Service Desk Operations: Act as a single point of contact for phone calls, tickets, and emails, ensuring all are correctly classified for subsequent reporting and investigation.
- Collaborate with IT Teams: Work with other areas of IT to resolve calls raised, identifying and communicating workarounds to reduce the impact of issues on the business.
- Administer User Access: Set up new users, granting the appropriate level of access to our systems, and ensure all Service Desk procedures and processes are adhered to.
Requirements:
- Technical Skills: Working knowledge of MS packages, including MS Office, and strong technical skills.
- Customer Service: Excellent customer service skills, with a professional, confident, and helpful attitude.
- Communication: Strong communication skills, with the ability to build relationships across departments.
- Organizational Skills: Excellent organizational skills, with the ability to work with a multi-disciplined team.
Working Hours: Monday to Friday, 7 am to 5 pm, with rotational Saturdays.
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