Service Desk Support Specialist

3 weeks ago

Cardiff, Cardiff, United Kingdom Henry Schein Full time

About Henry Schein

At Henry Schein, our mission is to provide innovative, integrated healthcare products and services; and to be trusted advisors and consultants to our customers - enabling them to deliver the best quality patient care and enhance their practice management efficiency and profitability.

We know that our Team Schein Members (TSMs) are integral to bringing our mission to life and our success has been built on the commitment of Team Schein, a highly motivated and diverse group of professionals who are dedicated to meeting the needs of our customers. Every TSM shares a singular focus, fostering an environment that allows each of us to achieve our goals.

Henry Schein offers a diverse range of career opportunities, and we firmly believe that by fostering an environment built on ethics, open communications, mutual benefits, creativity, and recognition of the contributions of all TSMs—at all levels—we can help ensure that our best years are yet to come. As such, we are proud to be an equal opportunities employer and our integrated approach to diversity and inclusion ensures success by cultivating our Culture, recruiting, and retaining diverse Talent, supporting our Marketplace, and continuing our commitment to Society.

As a business we are committed to fulfilling our responsibilities as a Corporate Citizen, and we've been recognised for nine consecutive years by Ethisphere as one of the Worlds Most Ethical Companies.

Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.

Job Description

We are seeking a dedicated and organized Service Desk Support Specialist to join our growing team. In this role, you will be the first point of contact for our customers, providing technical support and resolving their issues in a timely and efficient manner.

Responsibilities:

  • Provide prompt and courteous customer service via phone, email, and chat.
  • Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity.
  • Document customer interactions and resolutions in our ticketing system.
  • Escalate complex issues to senior support staff as needed.
  • Maintain a comprehensive knowledge base of products and services.
  • Contribute to the development and improvement of support processes.

Qualifications:

  • Proven experience providing technical support in a customer-facing role.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficiency with common operating systems and software applications.
  • Ability to work independently and as part of a team.

  • Advanced Teaching Support Specialist

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Supply Desk Full time £85 - £95

    Advanced Teaching Support Specialist (ATSS)Are you enthusiastic about fostering educational growth and dedicated to positively influencing young learners? We are looking for a committed Advanced Teaching Support Specialist (ATSS) to become a part of our dynamic Supply Desk team within a Primary School setting. This role presents a wonderful opportunity to...

  • IT Service Desk Specialist

    5 days ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    Job Summary:We are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will provide exceptional technical support to our staff, ensuring that our systems and infrastructure run smoothly and efficiently.Key Responsibilities:Provide 1st Line Technical Support:...

  • IT Service Desk Specialist

    5 days ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    Job Summary:We are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will provide exceptional technical support to our staff, ensuring that our systems and infrastructure run smoothly and efficiently.Key Responsibilities:Provide 1st Line Technical Support:...

  • IT Service Desk Specialist

    5 days ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    Job SummaryWe are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will provide exceptional technical support to our staff, ensuring that our systems and infrastructure run smoothly and efficiently.Key ResponsibilitiesTechnical Support: Provide first-line technical...

  • IT Service Desk Specialist

    5 days ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    Job SummaryWe are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will provide exceptional technical support to our staff, ensuring that our systems and infrastructure run smoothly and efficiently.Key ResponsibilitiesTechnical Support: Provide first-line technical...

  • IT Service Desk Specialist

    2 days ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    About the RoleWe are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will be responsible for providing exceptional technical support to our staff, ensuring that our IT systems are running smoothly and efficiently.Key ResponsibilitiesTechnical Support: Provide...

  • IT Service Desk Specialist

    2 days ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    About the RoleWe are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will be responsible for providing exceptional technical support to our staff, ensuring that our IT systems are running smoothly and efficiently.Key ResponsibilitiesTechnical Support: Provide...

  • IT Service Desk Analyst

    5 days ago

    Cardiff, Cardiff, United Kingdom Circle Recruitment Full time

    Job Summary:Circle Recruitment is seeking a highly skilled and experienced IT Service Desk Analyst to join our team. As a 1st Line IT Support Specialist, you will be the first point of contact for IT issues across the firm, providing technical expertise to troubleshoot and resolve issues for employees in a timely manner.Key Responsibilities:Provide technical...

  • IT Service Desk Analyst

    7 days ago

    Cardiff, Cardiff, United Kingdom Circle Recruitment Full time

    Job Summary:Circle Recruitment is seeking a highly skilled and experienced IT Service Desk Analyst to join our team. As a 1st Line IT Support Specialist, you will be the first point of contact for IT issues across the firm, providing technical expertise to troubleshoot and resolve issues for employees in a timely manner.Key Responsibilities:Provide technical...

  • Early Years Education Specialist

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Supply Desk Full time

    Level 3 Childcare Practitioners RequiredPay Rate: £14 Per HourEmployment Type: Full Time / Part TimeAre you a qualified Level 3 practitioner in Childcare and Education seeking a rewarding role where you can positively influence the development of young children? Join our enthusiastic team at Supply Desk, specialists in educational recruitment.Key...

  • IT Service Desk Analyst

    5 days ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    Job SummaryWe are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will provide exceptional technical support to our staff, ensuring that our systems and infrastructure are running smoothly and efficiently.Key ResponsibilitiesProvide first-line technical support to...

  • IT Service Desk Analyst

    5 days ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    Job SummaryWe are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will provide exceptional technical support to our staff, ensuring that our systems and infrastructure are running smoothly and efficiently.Key ResponsibilitiesProvide first-line technical support to...

  • IT Service Desk Analyst

    5 days ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    About the RoleWe are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will be responsible for providing exceptional technical support to our staff, ensuring that our IT systems and infrastructure are running smoothly and efficiently.Key ResponsibilitiesTechnical...

  • IT Service Desk Analyst

    5 days ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    About the RoleWe are seeking a highly skilled IT Service Desk Analyst to join our team at Principality Building Society. As a key member of our IT department, you will be responsible for providing exceptional technical support to our staff, ensuring that our IT systems and infrastructure are running smoothly and efficiently.Key ResponsibilitiesTechnical...

  • IT Service Desk Analyst

    32 minutes ago

    Cardiff, Cardiff, United Kingdom ARO Full time

    About the RoleWe are seeking an experienced IT Service Desk Analyst to join our team at ARO in Cardiff Gate. As a key member of our Service Desk team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide first-line technical support to clients via phone, email, and service...

  • Service Desk Coordinator

    3 days ago

    Cardiff, Cardiff, United Kingdom Henry Schein Full time

    Job Title: Service Desk AdministratorJob Summary:We are seeking a highly skilled and experienced Service Desk Administrator to join our team at Henry Schein. As a Service Desk Administrator, you will be responsible for providing technical support and resolving customer queries in a timely and efficient manner.Key Responsibilities:Scheduling and Resource...

  • Service Desk Coordinator

    3 days ago

    Cardiff, Cardiff, United Kingdom Henry Schein Full time

    Job Title: Service Desk AdministratorJob Summary:We are seeking a highly skilled and experienced Service Desk Administrator to join our team at Henry Schein. As a Service Desk Administrator, you will be responsible for providing technical support and resolving customer queries in a timely and efficient manner.Key Responsibilities:Scheduling and Resource...

  • Support Line Specialist

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Victim Support Full time

    Support Line Specialist We are pleased to announce an opportunity for a Support Line Specialist to become part of our expanding National Contact Centre team. This role involves working full-time hours across a flexible 24/7 schedule. Are you passionate about making a positive impact in people's lives? Do you wish to play a role in facilitating change...

  • Support Line Specialist

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Victim Support Full time

    Support Line Specialist We are pleased to announce an opportunity for a Support Line Specialist to become part of our expanding National Contact Centre team. This role involves working 37.5 hours per week on a rotating schedule that covers 24/7 operations. Are you eager to make a positive impact every day? Do you wish to play a role in facilitating...

  • Helpline Support Specialist

    5 days ago

    Cardiff, Cardiff, United Kingdom Victim Support Full time

    About the RoleWe are seeking a highly skilled and compassionate Helpline Support Specialist to join our National Contact Centre team in Cardiff. As a key member of our team, you will play a vital role in providing support, information, and referrals to victims of crime and those affected by it.Key ResponsibilitiesRespond to victims of crime by providing...