IT Service Desk Analyst

4 days ago


Cardiff, Cardiff, United Kingdom Circle Recruitment Full time

Job Summary:

Circle Recruitment is seeking a highly skilled and experienced IT Service Desk Analyst to join our team. As a 1st Line IT Support Specialist, you will be the first point of contact for IT issues across the firm, providing technical expertise to troubleshoot and resolve issues for employees in a timely manner.

Key Responsibilities:

  • Provide technical support and assistance to employees via phone, email, and in-person
  • Troubleshoot and resolve IT issues, including hardware and software problems
  • Escalate complex issues to 2nd and 3rd-line support teams as needed
  • Collaborate with the IT team to identify and implement process improvements
  • Develop and maintain knowledge of various systems and technologies to provide effective support
  • Communicate effectively with employees at all levels to understand their technical needs and provide solutions
  • Work closely with the IT team to ensure seamless support and minimize downtime

Requirements:

  • 12 months experience in a similar 1st line IT support role
  • Working knowledge of helpdesk software, MS Office 365, and Windows 10
  • Excellent understanding of various systems and a passion to learn about new and upcoming technology and software
  • Ability to find solutions and assist staff at all levels
  • Excellent communication skills
  • Ability to prioritize tasks and deliver on deadlines
  • Enthusiastic, hardworking, and a team player

What We Offer:

  • A competitive salary of £24,000 - £27,000
  • A comprehensive benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

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