IT Service Desk Analyst
4 days ago
Job Summary:
Circle Recruitment is seeking a highly skilled and experienced IT Service Desk Analyst to join our team. As a 1st Line IT Support Specialist, you will be the first point of contact for IT issues across the firm, providing technical expertise to troubleshoot and resolve issues for employees in a timely manner.
Key Responsibilities:
- Provide technical support and assistance to employees via phone, email, and in-person
- Troubleshoot and resolve IT issues, including hardware and software problems
- Escalate complex issues to 2nd and 3rd-line support teams as needed
- Collaborate with the IT team to identify and implement process improvements
- Develop and maintain knowledge of various systems and technologies to provide effective support
- Communicate effectively with employees at all levels to understand their technical needs and provide solutions
- Work closely with the IT team to ensure seamless support and minimize downtime
Requirements:
- 12 months experience in a similar 1st line IT support role
- Working knowledge of helpdesk software, MS Office 365, and Windows 10
- Excellent understanding of various systems and a passion to learn about new and upcoming technology and software
- Ability to find solutions and assist staff at all levels
- Excellent communication skills
- Ability to prioritize tasks and deliver on deadlines
- Enthusiastic, hardworking, and a team player
What We Offer:
- A competitive salary of £24,000 - £27,000
- A comprehensive benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
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