Service Advisor

4 weeks ago


Gloucester, Gloucestershire, United Kingdom Rygor Group Full time
Service Advisor Job Description

Rygor Auto is seeking a dedicated Service Advisor to join our team in Gloucester. As a Service Advisor, you will play a crucial role in ensuring exceptional customer service and efficiently managing service and repair bookings.

Key Responsibilities:
  • Deal with customers to ensure their satisfaction and provide updates on repair times and status.
  • Utilize workshop loading to ensure it is up to date and regularly keep customers informed about their vehicle's progress.
  • Book in vehicles, ensuring appointments are convenient for the customer and department, in line with workshop capacity.
  • Identify customer requirements and provide accurate, fully inclusive costing where possible.
  • Produce accurate job cards, invoices, estimates, and related information.
  • Provide customers with full explanations of work carried out, making the most of additional selling opportunities.
  • Liaise with the Parts Department to ensure availability of parts.
Requirements:
  • Excellent communication skills, including email, telephone, and face-to-face interactions.
  • Strong organization and administration skills.
  • Previous working experience in administration and/or office environments.
  • Ability to organize and manage time efficiently to meet deadlines.
  • Previous experience in a Service Advisor role is preferable.
  • Understanding of Kerridge is preferable.
Our Values and Behaviours:

We're looking for team members who share our values and can add to our culture. Our values are: Rewarding, Reliable, and Respectful.

We're committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging. We believe our unique qualities should be celebrated, and we want you to bring your authentic self to work every day.

Benefits:
  • Working for an award-winning company.
  • Access to 100s of employee perks on our benefits platform.
  • Auto-enrolment pension.
  • A day off for your birthday.
  • Enhanced Maternity and Paternity pay policies.
  • Access to our wellness programme and Employee Assistance Programmes.
  • Mental Health First Aiders.
  • Reward and recognition programmes.
  • Annual appraisals programme and progression opportunities.
  • Manufacturer training and access to our in-house training hub.
  • Long service recognition.
  • Branded uniform.
  • Four times death in service benefit.
  • Ongoing investment in company facilities and working environments.
  • 23 days of annual leave per year plus Bank Holidays.

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