Service Advisor

3 weeks ago


Gloucester, Gloucestershire, United Kingdom Universal Business Team Full time
Service Advisor

We are seeking a highly organized and efficient Service Advisor to join our team at Universal Business Team. As a key member of our Service Department, you will be responsible for providing exceptional customer service and ensuring timely fulfillment of customer needs.

Key Responsibilities:
  • Field incoming service requests and technical queries via phone and email
  • Schedule engineer attendance and communicate with customers regarding scheduling and documentation
  • Promote the business and build positive relationships with customers
  • Communicate with engineers and sub-contractors regarding workload and reports
  • Manage parts and stock, including arranging for components to be sent to engineers and sub-contractors
  • Develop and implement process improvements to enhance customer service and efficiency
Requirements:
  • Ability to handle pressure in a fast-paced environment
  • Accuracy and attention to detail
  • Customer-centric approach
  • Commercial mindset and ability to multitask
  • Excellent organizational and communication skills
  • Flexibility and adaptability to change
  • IT literacy and ability to work as part of a team
Benefits:
  • Competitive salary: £28,000-£30,000 basic
  • Profit share bonus
  • Free snacks and parking
  • Flexible working hours: Monday-Friday 7am-4pm or 8am-5pm
  • Two days working from home after probation

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