Service Advisor
4 weeks ago
Rygor Auto is seeking a dedicated Service Advisor to join our team in Gloucester. As a Service Advisor, you will play a crucial role in ensuring exceptional customer service and efficiently managing service and repair bookings to maximize workshop capacity.
Key Responsibilities:- Deal with customers to ensure satisfaction and resolve any issues promptly.
- Utilize workshop loading to ensure it is up-to-date and accurate.
- Regularly update customers on repair times and status, estimates, and gain approval for additional work.
- Book in vehicles, ensuring appointments are convenient for customers and the department, in line with workshop capacity.
- Identify customer requirements and provide accurate, fully inclusive costing where possible.
- Produce accurate job cards, invoices, estimates, and related information.
- Provide customers with full explanations of work carried out, making the most of additional selling opportunities.
- Produce warranty job cards in line with manufacturer policies and procedures.
- Accurately record all work requirements and identify retail, warranty, internal, and non-chargeable repairs.
- Liaise with the Parts Department to ensure availability of parts.
- Excellent communication skills via email, telephone, and face-to-face.
- Strong organization and administration skills.
- Previous working experience in administration and/or office environments.
- Ability to organize and manage time efficiently to meet deadlines.
- Previous experience in a Service Advisor role, preferably.
- Understanding of Kerridge, preferably.
We're a dynamic and award-winning team, committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging. We offer a range of benefits, including access to 100s of employee perks, auto-enrolment pension, and a day off for your birthday. Our values are shared beliefs that guide our decision-making, and we're looking for team members who share our values and can add to our culture.
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