Trade Counter Assistant and Driver

3 days ago

Bishop's Stortford, Hertfordshire, United Kingdom Eurocell Group Ltd Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Trade Counter Assistant and Driver. As a key member of our branch team, you will be responsible for providing exceptional customer service, achieving sales targets, and ensuring the smooth operation of our trade counter.

Key Responsibilities:

  • Provide outstanding customer service and support to new and existing customers, confidently communicating product knowledge and resolving queries in a professional and courteous manner.
  • Responsible for trade counter sales, achieving sales targets, and maintaining a high level of customer satisfaction.
  • Picking, loading, and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans, ensuring safe and efficient transportation.
  • Responsible for route planning, safe driving, and maintaining the Company vehicle in a clean and tidy condition.
  • Support the Branch Manager with actions and activities on time, in full, and ensure compliance with Health and Safety, company policies, and procedures.
  • Ensure excellence in customer service, operational standards, and Branch sales targets are achieved, while developing and maintaining positive customer relationships.
  • Assist with the delivery of branch operations, providing support and assistance to Branch colleagues as required.
  • Maintain branch standards, including warehouse and stock management, front of house cleanliness, and point of sale.

Requirements:

  • Passion and energy to deliver exceptional customer service and achieve business targets.
  • A hands-on customer-focused approach, confident and happy to serve customers and proactively engage with potential future customers.
  • A commercial approach to drive sales and maximise margins, while ensuring our customers always walk away happy.
  • Good organisational skills, with the ability to prioritise and use own initiative.
  • Confident IT user, with experience of MS Office and industry-standard software, such as SAP.
  • A full and valid driving license is essential, and a FLT license could be a distinct advantage.
  • Previous branch stock take experience could be a distinct advantage.
  • Comfortable to work in a small team and on occasion, alone.
  • Experience within a similar role ideally in a trade/builders merchant/retail, glazing, or uPVC environment could be a distinct advantage.

What We Offer:

  • A very competitive basic salary of £26,698 per year Pro-Rata.
  • An excellent monthly bonus scheme, which added to your salary would be up to £30,298 per year Pro-Rata.
  • 25 days holiday, plus statutory holidays - normally 33 days in total each year.
  • Free Healthcare plan for all employees.
  • Enhanced Maternity and Paternity benefit.
  • Free Life Assurance Plan of 3x your Annual Salary.
  • Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success.
  • Company Pension Plan.
  • Employee discount on Eurocell products.
  • Discounts across many well-known online and high street retailers.
  • A blend of training, including e-learning and on-the-job training to help your career development.
  • Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it.
  • Colleague Referral Programme; we pay you for successfully referring people to join our team.
  • Excellent opportunities to grow with us, and progress your career.

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