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Trade Counter Assistant/Driver

2 months ago

Bishop's Stortford, Hertfordshire, United Kingdom Eurocell Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Trade Counter Assistant/Driver. As a key member of our branch operations, you will play a vital role in delivering exceptional customer service and achieving sales targets.

Key Responsibilities
  • Provide exceptional customer service and support to new and existing customers, confidently communicating product knowledge and driving sales.
  • Responsible for trade counter sales, route planning, safe driving, and maintaining company vehicles.
  • Support the Branch Manager with actions and activities, ensuring compliance with Health and Safety, company policies, and procedures.
  • Ensure excellence in customer service, operational standards, and branch sales targets are achieved.
  • Assist with the delivery of branch operations, including warehouse and stock management, front-of-house cleanliness, and point-of-sale.
Requirements
  • Passion and energy to deliver exceptional customer service and achieve business targets.
  • A hands-on customer-focused approach, confident and happy to serve customers and proactively engage with potential future customers.
  • A commercial approach to drive sales and maximize margins, while ensuring customers always walk away happy.
  • Good organizational skills, with the ability to prioritize and use own initiative.
  • Confident IT user, with experience of MS Office and industry-standard software (e.g., SAP).
  • A full and valid driving license is essential, and a FLT license could be a distinct advantage.
  • Previous branch stock take experience could be a distinct advantage.
  • Comfortable working in a small team and on occasion, alone.
  • Experience within a similar role ideally in a trade/builders merchant/retail, glazing, or uPVC environment could be a distinct advantage.
What We Offer
  • A very competitive basic salary of £26,698 per year (pro-rata).
  • An excellent monthly bonus scheme, which added to your salary would be up to £30,298 per year (pro-rata).
  • 25 days holiday, plus statutory holidays - normally 33 days in total each year.
  • Free Healthcare plan for all employees.
  • Enhanced Maternity and Paternity benefit.
  • Free Life Assurance Plan of 3x your Annual Salary.
  • Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success.
  • Company Pension Plan.
  • Employee discount on Eurocell products.
  • Discounts across many well-known online and high street retailers.
  • A blend of training, including e-learning and on-the-job training to help your career development.
  • Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it.
  • Colleague Referral Programme; we pay you for successfully referring people to join our team.