Aftersales Customer Service Representative

2 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full time

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as an Aftersales Customer Advisor at Lookers Newcastle Customer Contact Centre. As a key member of our team, you will be responsible for delivering exceptional customer experiences on behalf of our Vauxhall, Renault, Dacia, Nissan, and Ora centres throughout the UK.

Key Responsibilities

  • Booking services, MOT & repairs with our Vauxhall, Renault, Dacia, Nissan and Ora centres.
  • Providing first-time resolution for customer queries.
  • Liaising with our Vauxhall, Renault, Dacia, Nissan and Ora centres across the UK, building long-lasting relationships.
  • Treating all customers fairly and consistently.
  • Working within a target-based environment and achieving Key Performance Indicators (KPIs).

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong computer skills and proficiency in using software applications.
  • Confidence in working within a target-based environment and achieving KPIs.

What We Offer

As a valued member of our team, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will also have access to in-house training and development programs to help you achieve your career goals.



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