Aftersales Customer Service Representative

2 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full time

About the Role

We are seeking a skilled Aftersales Customer Advisor to join our team at Lookers Newcastle Customer Contact Centre. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of care and attention.

Key Responsibilities

  • Booking services, MOTs, and repairs with our Vauxhall, Renault, Dacia, Nissan, and Ora centres across the UK.
  • Providing first-class customer service and resolving customer queries in a timely and efficient manner.
  • Liaising with our centres to build strong relationships and ensure seamless communication.
  • Treating all customers fairly and with respect.
  • Working within a target-based environment and achieving key performance indicators (KPIs).

Requirements

To be successful in this role, you will need to have excellent communication skills, a strong telephone manner, and the ability to build rapport with customers. You will also need to be confident working within a target-based environment and achieving KPIs. In addition, you will be required to upskill and coach other customer advisors, deliver training to new starters, and share best practice with your colleagues.

About Us

Lookers is a leading automotive retailer with a reputation for delivering exceptional customer service. We are committed to providing our customers with a world-class experience and are looking for talented individuals to join our team.



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