Systems Support Specialist
2 days ago
Job Title: Systems Support Specialist
Job Type: Full-time
Company: Langham Recruitment
Location: Cheltenham
Job Description:
We are seeking a highly skilled Systems Support Specialist to join our team at a leading engineering business in Cheltenham. As a Systems Support Specialist, you will provide technical support to internal and external users of our diverse suite of business-focused applications, including ERP and CRM systems.
Key Responsibilities:
- Manage support calls and tickets from our IT Service Desk
- Provide internal and external customers with support on our platforms
- Assist users with queries relating to their Dynamics 365 and COINS systems, such as user issues, user amendments, financial/sales queries, and data changes
- Maintain a log of support calls and resolutions
- Document work or changes made
- Evaluate and escalate 2nd/3rd line queries when necessary
Requirements:
- At least 1-2 years' experience in a Support Desk or Application Support role, preferably supporting a CRM/ERP system
- Experience handling a high volume of tickets in an engineering, manufacturing, house builder, or similar industry would be ideal
- Experience with Dynamics 365 or COINS would be beneficial but not essential
- Ability to understand user queries and relate to business processes
- Excellent troubleshooting skills
- Effective communication skills
What We Offer:
- A competitive salary of £34,000 + bonus
- Hybrid working arrangement, with 3 days a week spent onsite in Cheltenham
- 33 days annual leave + bank holidays
- Private healthcare
- Enhanced maternity, paternity, and adoption leave
- Pension
- Life assurance
- Share incentive schemes
- Employee rewards portal
Key Skills:
- Systems Support Specialist
- COINS
- Dynamics
- ERP
- CRM
- Service Desk
- Application Support
- Housing
- Construction
- Engineering
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