Resident Engagement Coordinator

2 weeks ago

Gospel Oak, United Kingdom Example Recruitment Full time

Position: Tenant Liaison Officer (TLO)

The Tenant Liaison Officer plays a pivotal role in ensuring the seamless execution of operational initiatives by fostering and nurturing constructive relationships with residents, subcontractors, client representatives, and the internal team.

This role demands a proactive approach, ensuring the delivery of precise information through both written and verbal communication channels. Key responsibilities include:

  • Enhancing resident appointment accessibility.
  • Managing all forms of communication with residents.
  • Addressing resident complaints in a timely manner.
  • Providing support to the Senior/Lead Resident Liaison Officer and Site Management team.
  • Planning and organizing resident communication and engagement activities.
  • Securing and updating residential information.
  • Serving as the primary contact for residents.
  • Responding to queries or complaints swiftly.
  • Participating in operational meetings and contributing meaningfully.
  • Overseeing the complaints process for effective resolution.
  • Keeping residents informed in collaboration with the site management team.
  • Offering assistance to residents during both planned and emergency works.
  • Coordinating all resident appointments.
  • Supporting the achievement of social value objectives and commitments.
  • Identifying and documenting special needs or circumstances of individual residents for team awareness.
  • Arranging appointments for residents with specific requirements.
  • Maintaining records in accordance with company policies and GDPR regulations.
  • Complying with the company's quality and environmental management systems.
  • Understanding the environmental aspects and impacts pertinent to the role.
  • Ensuring GDPR compliance in all company operations.

This role necessitates regular travel to various operational sites as designated by the company.

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