Resident Engagement Officer
5 days ago
Tenant Liaison Officer (TLO)
The Tenant Liaison Officer plays a vital role in ensuring the seamless execution of operational initiatives by fostering and nurturing constructive relationships with residents, subcontractors, client representatives, and the internal team at Example Recruitment.
This position demands a proactive approach, with the TLO responsible for delivering precise information through both written and verbal communication. Key duties include maintaining comprehensive records, addressing complaints, and responding to the needs of residents and the site management team.
This role is essential for cultivating outstanding customer relationships.
- Improve resident appointment access rates.
- Oversee all communications with residents.
- Address resident complaints in a timely manner.
- Assist the Senior/Lead Resident Liaison Officer and Site Management team.
- Organize resident communications and engagement activities.
- Secure and update resident information.
- Act as the primary contact for residents.
- Respond to inquiries or complaints promptly.
- Participate in operational meetings and contribute effectively.
- Manage the complaints process for swift and effective resolution.
- Keep residents informed in collaboration with the site management team.
- Support residents during both planned and emergency works.
- Coordinate all resident appointments.
- Help achieve social value objectives and commitments.
- Identify and document the special needs or circumstances of individual residents for team reference.
- Arrange appointments for residents with specific requirements.
- Maintain records in accordance with company procedures and GDPR regulations.
- Comply with the company's quality and environmental management systems.
- Understand the environmental aspects and impacts pertinent to the role.
- Ensure adherence to GDPR in all company activities.
This role requires regular travel to various operational sites as designated by the company.
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Resident Engagement Coordinator
2 weeks ago
Gospel Oak, United Kingdom Example Recruitment Full timePosition: Tenant Liaison Officer (TLO) The Tenant Liaison Officer plays a pivotal role in ensuring the seamless execution of operational initiatives by fostering and nurturing constructive relationships with residents, subcontractors, client representatives, and the internal team. This role demands a proactive approach, ensuring the delivery of precise...
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Resident Engagement Coordinator
5 days ago
Gospel Oak, United Kingdom Example Recruitment Full timePosition: Tenant Liaison Officer (TLO) The Tenant Liaison Officer plays a pivotal role in ensuring the seamless execution of operational initiatives by fostering and nurturing constructive relationships with residents, subcontractors, client representatives, and the internal team. This role demands a proactive approach, ensuring the delivery of precise...
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Resident Engagement Coordinator
2 weeks ago
Gospel Oak, United Kingdom Example Recruitment Full timeTenant Liaison Officer (TLO) The Tenant Liaison Officer plays a pivotal role in ensuring seamless operational projects by fostering and nurturing constructive relationships with residents, subcontractors, client representatives, and the internal team of Example Recruitment. This position demands a proactive approach, ensuring the delivery of precise...
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Resident Engagement Coordinator
5 days ago
Gospel Oak, United Kingdom Example Recruitment Full timeTenant Liaison Officer (TLO) The Tenant Liaison Officer plays a pivotal role in ensuring seamless operational projects by fostering and nurturing constructive relationships with residents, subcontractors, client representatives, and the internal team of Example Recruitment. This position demands a proactive approach, ensuring the delivery of precise...
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Resident Liaison Officer
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Gospel Oak, Greater London, United Kingdom Example Recruitment Full timeJob DescriptionJob Title: Tenant Liaison OfficerCompany: Example RecruitmentJob Type: Full-timeLocation: On-siteAbout the Role:The Tenant Liaison Officer will play a critical role in facilitating the smooth operation of our projects. This will involve building and maintaining positive relationships between residents, subcontractors, client representatives,...
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Resident Liaison Officer
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Gospel Oak, Greater London, United Kingdom Example Recruitment Full timeJob DescriptionJob Title: Tenant Liaison OfficerCompany: Example RecruitmentJob Type: Full-timeLocation: On-siteAbout the Role:The Tenant Liaison Officer will play a critical role in facilitating the smooth operation of our projects. This will involve building and maintaining positive relationships between residents, subcontractors, client representatives,...
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Residential Liaison Officer
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Gospel Oak, Greater London, United Kingdom Example Recruitment Full timeJob DescriptionJob Title: Tenant Liaison OfficerCompany: Example RecruitmentJob Type: Full-timeLocation: On-siteAbout the Role:The Tenant Liaison Officer will play a critical role in facilitating the smooth operation of our residential projects. This will involve building and maintaining positive relationships between residents, subcontractors, client...
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Residential Liaison Officer
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Gospel Oak, Greater London, United Kingdom Example Recruitment Full timeJob DescriptionJob Title: Tenant Liaison OfficerCompany: Example RecruitmentJob Type: Full-timeLocation: On-siteAbout the Role:The Tenant Liaison Officer will play a critical role in facilitating the smooth operation of our residential projects. This will involve building and maintaining positive relationships between residents, subcontractors, client...
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Tenant Liaison Officer
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Gospel Oak, United Kingdom Example Recruitment Full timeThe role of Tenant Liaison Officer (TLO) is to facilitate the smooth running of operational projects. This will cover building and maintaining positive relationships between the residents, subcontractors, client representees and the companies team.RLO activities are procedural and proactive, with a commitment to delivering prompt, accurate and relevant...
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