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Customer Service Team Lead
2 months ago
About The Entertainer
The Entertainer is a family-run business and the UK's largest independent toy retailer, with over 170 locations across the UK. We are a dynamic and ambitious toy retailer, with a strong online and high street presence, and a commitment to providing our customers with quality, choice, and value.
Our Mission
We are on a mission to be the best-loved toyshop, and we're looking for talented individuals to join our team to help us achieve this goal. As a key member of our team, you will play a vital role in delivering exceptional customer service, driving sales, and building strong relationships with our customers and colleagues.
Key Responsibilities
- Customer Service: Provide exceptional levels of customer service, supported by brilliant product knowledge and a passion for toys.
- Merchandising: Implement and execute regular promotional changes and deliver excellent merchandising standards on the shop floor.
- Team Development: Develop and coach your team to deliver fantastic sales and provide a positive and supportive work environment.
- External Relationships: Build external relationships to market your store and grow sales.
What We're Looking For
- Positive Attitude: A positive and people-focused attitude, with a passion for our brand and ranges.
- Leadership Skills: Great leadership and people skills to drive, develop, and motivate your team to become the best.
- Commercial Awareness: An ability to work with a high SKU count in a non-planogrammed merchandising environment, and a commercial awareness of the toy retail industry.
- Technical Skills: Tech-savvy and confident with new technology, with an ability to plan and deliver operational activity under pressure.
What We Offer
- Competitive Salary: A competitive salary and benefits package, including 33 days' holiday plus birthday leave, no Sunday trading, and enhanced maternity and paternity pay.
- Opportunities for Growth: Opportunities for growth and development, with a commitment to training and development to help you 'aim higher' in your retail career.
- Fun and Supportive Culture: A fun and supportive culture, with a focus on providing a positive and supportive work environment.
