Customer Service Representative

3 weeks ago


Barnstaple, Devon, United Kingdom Blue Octopus Recruitment Ltd Full time
Customer Service Adviser

We are seeking a talented and enthusiastic Customer Service Adviser to join our team at Blue Octopus Recruitment Ltd.

About the Role:

As a Customer Service Adviser, you will be responsible for delivering exceptional customer service to our clients, working closely with colleagues across the business to achieve this goal.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Work collaboratively with colleagues to resolve customer queries and issues.
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers.
  • Identify and escalate complex customer issues to senior colleagues for resolution.
  • Contribute to the development of customer service strategies and initiatives to improve customer satisfaction.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in computer systems and software applications.
  • Resilience and ability to work under pressure.

What We Offer:

A competitive salary and benefits package, opportunities for career development and growth, and a dynamic and supportive work environment.



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