Customer Service Representative
3 weeks ago
We are seeking a talented and enthusiastic Customer Service Adviser to join our team at Blue Octopus Recruitment Ltd.
About the Role:
As a Customer Service Adviser, you will be responsible for delivering exceptional customer service to our clients, working closely with colleagues across the business to achieve this goal.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, and other communication channels.
- Work collaboratively with colleagues to resolve customer queries and issues.
- Develop and maintain a thorough understanding of our products and services to provide accurate information to customers.
- Identify and escalate complex customer issues to senior colleagues for resolution.
- Contribute to the development of customer service strategies and initiatives to improve customer satisfaction.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Proficiency in computer systems and software applications.
- Resilience and ability to work under pressure.
What We Offer:
A competitive salary and benefits package, opportunities for career development and growth, and a dynamic and supportive work environment.
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