Customer Service Representative

3 weeks ago


Barnstaple, Devon, United Kingdom Blue Octopus Recruitment Ltd Full time
Customer Service Adviser

We are seeking a skilled Customer Service Adviser to join our team at a leading housing association in North Devon. As the first point of contact for our customers, you will be responsible for resolving queries and providing informed guidance on a range of services, including repairs, rent enquiries, and anti-social behaviour queries.

Key Responsibilities:
  • Provide exceptional customer service via phone, email, and in-person interactions
  • Resolve customer queries and issues in a professional and empathetic manner
  • Work closely with specialist teams and partner agencies to provide informed guidance and support
  • Maintain accurate records and reports to ensure effective service delivery
What We Offer:
  • 27 days holiday plus Bank Holidays
  • 7% Employer Contribution Pension
  • Cash Plan of up to £1,600 per year
  • Employee Assistance Programme (EAP)
  • Health & Wellbeing Support
  • Family Friendly Policies
  • Cycle to Work Scheme
  • Tech Scheme
  • Refer a Friend Scheme

We are committed to creating a positive and inclusive work environment. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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