Customer Service Representative
2 weeks ago
We are seeking a skilled Customer Service Adviser to join our team at Blue Octopus Recruitment Ltd. As a key member of our client's customer-facing team, you will be responsible for providing exceptional service to customers, resolving queries, and ensuring a positive experience for all interactions.
Key Responsibilities:- Provide first-class customer service via phone, email, and in-person interactions
- Resolve customer queries and issues in a professional and empathetic manner
- Work closely with specialist teams and partner agencies to provide informed guidance on services
- Manage customer relationships and maintain a high level of customer satisfaction
- 27 days holiday plus Bank Holidays
- 7% Employer Contribution Pension
- Cash Plan of up to £1,600 per year
- Employee Assistance Programme (EAP)
- Health & Wellbeing Support
- Family Friendly Policies
- Cycle to Work Scheme
- Tech Scheme
- Refer a Friend Scheme
Our client is a registered charity providing affordable homes for people who need them. They are a housing association covering the North Devon area and have over 3,300 homes they provide accommodation to over 10,000 customers.
Due to the nature of the role, successful candidates will be required to complete a basic DBS check.
Our client is proud to be a Disability Confident Employer.
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