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Support Secretary

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time
About the Role

We are seeking a highly organized and detail-oriented Support Secretary to join our team at University Hospitals of North Midlands NHS Trust. As a Support Secretary, you will play a vital role in providing administrative support to our medical team, ensuring the smooth operation of our clinical services.

Key Responsibilities
  • Manage clinics, diaries, and meetings for our medical team
  • Retrieve and type clinic letters, utilizing digital dictation systems
  • Apply and understand RTT policy, ensuring compliance and accuracy
  • Handle telephone and other communications with sensitivity and confidentiality
  • Exchange information with patients and carers, requiring tact and diplomacy
  • Liaise with the medical team and appointments department to arrange, cancel, or alter clinical commitments
  • Develop office and secretarial practices to continually improve service delivery
Requirements
  • Good general education, including GCSE or equivalent in English and Mathematics
  • Relevant experience in a similar secretarial role within the NHS
  • Audiotyping skills
  • Experience working with medical terminology
  • Positive mindset in respect of supporting organizational change, learning, and continuous improvement
  • Effective interpersonal skills
  • Consistently professional, compassionate approach
  • Works with patients and people at the fore, operates to a customer service ethos
  • Delivers work of consistent and predictable high quality
Desirable Qualifications
  • Ability to travel to and work across multiple sites