Customer Service Representative

6 days ago

Brighton, Brighton and Hove, United Kingdom Legal & General Full time

Job Title: Customer Service Consultant

Job Summary: We are seeking a highly skilled and motivated Customer Service Consultant to join our Group Protection team. As a Customer Service Consultant, you will play a critical role in supporting the onboarding and continued scheme maintenance of Group Protection policies, ensuring that we remain a top provider in the industry.

Key Responsibilities:

  • Policy Onboarding and Maintenance: Support the onboarding process for new Group Protection policies, ensuring that all necessary documentation is completed and policies are set up correctly.
  • Customer Communication: Communicate with customers and brokers to resolve any issues or concerns, providing excellent customer service and ensuring that their needs are met.
  • Administrative Tasks: Perform administrative tasks, such as data entry and record-keeping, to ensure that policies are up-to-date and accurate.
  • Collaboration and Teamwork: Collaborate with other team members to ensure that enquiries and issues are resolved quickly and efficiently.
  • Continuous Improvement: Identify areas for improvement and implement changes to processes and procedures to enhance the customer experience.

Requirements:

  • Strong Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Administrative Experience: Previous experience in an administrative role, with a strong understanding of data entry and record-keeping.
  • Technical Skills: Proficient in using Microsoft Office and other software applications, with a strong understanding of data analysis and reporting.
  • Customer Focus: A customer-focused approach, with a strong commitment to delivering excellent customer service.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package, including a performance-related bonus plan and valuable share schemes.
  • Opportunities for Growth: Opportunities for career development and growth, with a strong focus on employee wellbeing and engagement.
  • Collaborative Work Environment: A collaborative and supportive work environment, with a strong focus on teamwork and collaboration.

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