Technical Support Team Lead
1 month ago
We are seeking a highly skilled Technical Support Team Lead to join our team at Smiths News. As a key member of our IT department, you will be responsible for providing technical support and guidance to our internal teams and external customers.
Key Responsibilities:
- Provide technical support and guidance to internal teams and external customers
- Manage and troubleshoot Microsoft 365 applications, including SharePoint, Teams, OneDrive, and Exchange Online
- Provide advanced troubleshooting and configuration support for Windows 10/11 environments
- Manage and resolve escalated support cases
- Lead and mentor technical support teams
- Collaborate with infrastructure, network, and security teams to ensure alignment in resolving complex issues
Requirements:
- Strong knowledge of Microsoft 365 suite, including Exchange Online, SharePoint, OneDrive, and Teams
- Experience in managing escalated support cases and providing leadership in critical issue resolution
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
- Proven experience leading and mentoring technical support teams
- Relevant certifications, such as Microsoft 365 Certified: Modern Desktop Administrator Associate, Windows 10/11 certifications, ITIL Foundation, or equivalent
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Access to the latest technology and tools
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