Technical Support Team Lead

1 month ago


Swindon, Swindon, United Kingdom Smiths News Full time
About the Role

We are seeking a highly skilled Technical Support Team Lead to join our team at Smiths News. As a key member of our IT department, you will be responsible for providing technical support and guidance to our internal teams and external customers.

Key Responsibilities:

  • Provide technical support and guidance to internal teams and external customers
  • Manage and troubleshoot Microsoft 365 applications, including SharePoint, Teams, OneDrive, and Exchange Online
  • Provide advanced troubleshooting and configuration support for Windows 10/11 environments
  • Manage and resolve escalated support cases
  • Lead and mentor technical support teams
  • Collaborate with infrastructure, network, and security teams to ensure alignment in resolving complex issues

Requirements:

  • Strong knowledge of Microsoft 365 suite, including Exchange Online, SharePoint, OneDrive, and Teams
  • Experience in managing escalated support cases and providing leadership in critical issue resolution
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
  • Proven experience leading and mentoring technical support teams
  • Relevant certifications, such as Microsoft 365 Certified: Modern Desktop Administrator Associate, Windows 10/11 certifications, ITIL Foundation, or equivalent

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Access to the latest technology and tools


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