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Implementation Consultant

2 months ago


London, Greater London, United Kingdom Lightspeed Full time
About the Role

We are seeking a highly skilled Implementation Consultant to join our team at Lightspeed. As a key member of our implementation team, you will play a pivotal role in deploying our innovative solutions and managing queues to optimize customer journeys.

Key Responsibilities
  • Automation and Configuration:
    • Implement and configure software solutions using automation tools to meet client specifications.
    • Implement and manage queues within our platform to streamline and automate processes.
    • Develop and implement automated workflows to enhance efficiency and responsiveness.
    • Collaborate with internal teams to automate routine tasks and improve operational efficiency.
  • Planning and Coordination:
    • Develop and execute comprehensive implementation plans for our POS system, leveraging automation and digital workflows.
    • Coordinate with internal teams to ensure alignment and successful execution of implementation projects.
  • Client Communication and Relationship Management:
    • Act as the primary point of contact for clients during the implementation phase.
    • Ensure implementation remains on track, addressing any concerns and ensuring customer satisfaction.
  • Technical Expertise:
    • Possess a deep understanding of POS technology and its applications.
    • Collaborate with technical teams to address client-specific configurations and customizations.
    • Troubleshoot technical issues and provide solutions in a timely manner.
  • Training and Documentation:
    • Conduct training sessions for clients on the effective use of our implemented POS system.
    • Develop and maintain comprehensive documentation for clients and internal teams.
  • Quality Assurance:
    • Ensure the quality and accuracy of POS system implementations.
    • Conduct thorough testing and validation to guarantee the functionality and reliability of the implemented solutions.
  • Project Documentation:
    • Create and maintain implementation documentation, including status reports.
Requirements
  • Proven experience as an Implementation Consultant, preferably in the POS technology industry.
  • Strong project management skills with the ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills.
  • Technical proficiency in POS systems and related technologies.
  • Problem-solving mindset with a keen attention to detail.
  • Excellent time management and organizational skills.
  • Ability to deliver results.
What We Offer
  • A truly flexible work environment.
  • Genuine career opportunities in a company that's creating new jobs every day.
  • Work in a team big enough for growth but lean enough to make a real impact.
Benefits
  • Lightspeed equity scheme.
  • Health & Wellness Credit - expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health.
  • Mental Health Support through the Modern Health App.
  • People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year.
  • LinkedIn Learning: At Lightspeed, we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow.
  • Subsidy to annual travel pass if you travel by public transport to the Berlin office.
  • Regular breakfast or lunches, drinks & snacks in our Berlin office.