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Implementation Consultant
2 months ago
We are seeking a highly skilled Implementation Consultant to join our team at Lightspeed. As a key member of our implementation team, you will play a pivotal role in deploying our innovative solutions and managing queues to optimize customer journeys.
Key Responsibilities- Automation and Configuration:
- Implement and configure software solutions using automation tools to meet client specifications.
- Implement and manage queues within our platform to streamline and automate processes.
- Develop and implement automated workflows to enhance efficiency and responsiveness.
- Collaborate with internal teams to automate routine tasks and improve operational efficiency.
- Planning and Coordination:
- Develop and execute comprehensive implementation plans for our POS system, leveraging automation and digital workflows.
- Coordinate with internal teams to ensure alignment and successful execution of implementation projects.
- Client Communication and Relationship Management:
- Act as the primary point of contact for clients during the implementation phase.
- Ensure implementation remains on track, addressing any concerns and ensuring customer satisfaction.
- Technical Expertise:
- Possess a deep understanding of POS technology and its applications.
- Collaborate with technical teams to address client-specific configurations and customizations.
- Troubleshoot technical issues and provide solutions in a timely manner.
- Training and Documentation:
- Conduct training sessions for clients on the effective use of our implemented POS system.
- Develop and maintain comprehensive documentation for clients and internal teams.
- Quality Assurance:
- Ensure the quality and accuracy of POS system implementations.
- Conduct thorough testing and validation to guarantee the functionality and reliability of the implemented solutions.
- Project Documentation:
- Create and maintain implementation documentation, including status reports.
- Proven experience as an Implementation Consultant, preferably in the POS technology industry.
- Strong project management skills with the ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills.
- Technical proficiency in POS systems and related technologies.
- Problem-solving mindset with a keen attention to detail.
- Excellent time management and organizational skills.
- Ability to deliver results.
- A truly flexible work environment.
- Genuine career opportunities in a company that's creating new jobs every day.
- Work in a team big enough for growth but lean enough to make a real impact.
- Lightspeed equity scheme.
- Health & Wellness Credit - expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health.
- Mental Health Support through the Modern Health App.
- People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year.
- LinkedIn Learning: At Lightspeed, we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow.
- Subsidy to annual travel pass if you travel by public transport to the Berlin office.
- Regular breakfast or lunches, drinks & snacks in our Berlin office.