Tenant & Community Liaison

1 month ago


Windsor, Windsor and Maidenhead, United Kingdom MAPP Full time
About MAPP

MAPP is a leading specialist in commercial property and asset management, with a portfolio of over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs, and other property owners.

Our Mission

We believe that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too.

Job Summary

We are seeking a Tenant & Community Coordinator to join our team at Windsor Royal. The successful candidate will be responsible for networking and collating data from tenants for the management team.

Key Responsibilities
  1. Client / Tenant Relationship: Build and maintain strong relationships with tenants and clients.
  2. Communication and Reporting: Prepare and present reports to the management team and clients.
  3. Presentation Skills: Develop and deliver presentations to stakeholders.
  4. Excel - Data Collection: Collect and analyze data using Excel.
  5. Responsiveness and Problem Solving: Respond promptly to tenant queries and resolve issues in a timely manner.
  6. Values and Behaviour: Demonstrate MAPP's values of Avoid Ambiguity, Appreciative, Adventurous, Authentic, and Accountable.
Requirements
  • Excellent IT skills and use of Microsoft Office and Google packages.
  • Excellent organisational skills.
  • Good knowledge of tenant management and relationship building.
  • Experience in delivering exceptional customer service.
  • Pleasant and confident telephone manner.
  • Ability to remain calm and professional in difficult situations.
  • Ability to work with other team members effectively.
  • Ability to communicate and influence at all levels.
Working Hours and Salary

Working hours: 9am - 5.30pm, Monday - Friday. Staff parking is available on site.

Salary range: £26,000 - £33,000 per annum, depending on experience.



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