Tenant Liaison Officer
3 weeks ago
Role Overview
We are seeking a highly skilled Tenant Liaison Officer to join our team at First Military Recruitment. The successful candidate will be responsible for building strong relationships with tenants, collecting and analyzing data, and providing valuable insights to the management team.
Key Responsibilities
- Collect and analyze tenant feedback and data to identify trends and areas for improvement.
- Prepare reports and presentations for the management team and clients.
- Act as a single point of contact for tenants, providing excellent customer service and resolving any issues promptly.
- Induct new tenants and ensure they are aware of their responsibilities and expectations.
- Manage tenant complaints and work with the marketing agency to resolve any issues.
- Work closely with the Centre Director and Operations Manager to deliver events and engage with the local community.
Requirements
- Excellent IT skills and experience with Microsoft Office and Google packages.
- Strong organizational skills and ability to work effectively in a team.
- Good knowledge of tenant management and relationship building.
- Experience in delivering exceptional customer service and resolving complaints.
- Ability to communicate and influence at all levels.
What We Offer
- A competitive salary and company pension.
- Opportunities for personal and career development.
- A dynamic and supportive work environment.
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