Service Manager

1 week ago

Paddington, United Kingdom Hestia Housing Support Full time
About the Role

We are seeking an experienced and compassionate Service Manager to lead our Mental Health Crisis Support team at Hestia Housing Support. As a key member of our team, you will play a vital role in providing high-quality support services to individuals experiencing mental health crises.

Key Responsibilities
  • Lead a high-performing team to achieve individual and service outcomes
  • Maintain up-to-date knowledge of relevant legislation and policy, ensuring compliance with GDPR, Safeguarding Adults and Children, Health and Safety, Care Act, and Hestia policies and procedures
  • Develop and implement effective relationships with teams, individuals, and service users
  • Work collaboratively with the Clinical Team to ensure effective referrals through the A&E Psych Liaison pathway
  • Create and maintain positive and effective relationships within and beyond the organisation
  • Ensure that the service and all members of the team understand and have a strong focus on Hestia's safeguarding procedures and legislations
  • Ensure that all service and client information is appropriately recorded and shared in line with policy, legislation, and good practice
  • Deliver co-produced services that are outcome-based and person-centered
  • Support others to challenge discrimination and exclusion in ways that are likely to achieve change
  • Deliver services that are safe, complying with all relevant health and safety policies and legislation
  • Ensure a commitment to personal development by continually improving learner's own knowledge and practice and that of the team through self-reflection, supervision, and performance management
  • Manage and show accountability for service resources through recruitment, retention, and induction; budgetary control; disciplinary and grievance processes, arrears, and voids management, and service performance data
  • Use strategies and tools to build self-resilience, maintain wellbeing, while delivering to workload requirements
About Hestia Housing Support

Hestia Housing Support is a leading provider of housing support services, dedicated to empowering individuals to rebuild their lives and achieve independence. We offer a supportive, inclusive, and resolution-driven work environment where your contributions are recognised and valued.

What We're Looking For
  • Ability to lead and motivate a team based across various premises to achieve service outcomes
  • Knowledge of methods of assessing, formulating, implementing, recording, reviewing, and auditing service users' support and safety assessment plans
  • Excellent knowledge of Health and Safety legislation and how to implement policy in practice
  • Manage all elements of service performance related to the contract requirements, including analysis of KPIs, outcomes, and user experience measures
  • Lead on the development and implementation of the service's annual Business Plans
  • Ability to communicate confidently and effectively to a wide range of audiences
  • Numerate and literate with the ability to interrogate budgets, data, and produce reports
  • Able to confidently use a range of IT packages, including MS Office and databases
  • Lead in planning, negotiating, and managing the budgets
  • An understanding of co-production and the ability to ensure that the service is delivered in partnership with service users
  • Experience of recruitment, induction, supervision, appraisal, training, disciplinary action, and grievance issues
  • Knowledge and understanding of safeguarding issues and ability to address them appropriately

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