Service Manager

2 weeks ago

Paddington, Greater London, United Kingdom Hestia Housing Support Full time
About the Role

We are seeking an experienced and compassionate Service Manager to lead our Crisis Support team at Hestia Housing Support. As a key member of our team, you will play a vital role in providing high-quality support services to individuals experiencing mental health crises.

Key Responsibilities
  • Lead a high-performing team to achieve individual and service outcomes, ensuring that our service users receive the best possible support.
  • Maintain up-to-date knowledge of relevant legislation and policy, including GDPR, Safeguarding Adults and Children, Health and Safety, Care Act, and Hestia policies and procedures.
  • Develop and implement effective relationships with teams, individuals, and service users, ensuring that our service is delivered in partnership with our clients.
  • Work collaboratively with our Clinical Team to ensure effective referrals through the A&E Psych Liaison pathway.
  • Create and maintain positive and effective relationships within and beyond the organisation, ensuring that our service is safe, compliant with all relevant health and safety policies and legislation.
  • Ensure that all service and client information is appropriately recorded and shared in line with policy, legislation, and good practice.
  • Deliver co-produced services that are outcome-based and person-centered, supporting individuals to rebuild their lives and achieve independence.
  • Manage and show accountability for service resources, including recruitment, retention, and induction, budgetary control, disciplinary and grievance processes, and service performance data.
  • Use strategies and tools to build self-resilience, maintain wellbeing, and deliver to workload requirements.
Requirements
  • Ability to lead and motivate a team based across various premises to achieve service outcomes.
  • Knowledge of methods of assessing, formulating, implementing, recording, reviewing, and auditing service users' support and safety assessment plans.
  • Excellent knowledge of Health and Safety legislation and how to implement policy in practice.
  • Manage all elements of service performance related to the contract requirements, including analysis of KPIs, outcomes, and user experience measures.
  • Lead on the development and implementation of the service's annual Business Plans.
  • Ability to communicate confidently and effectively to a wide range of audiences.
  • Numerate and literate with the ability to interrogate budgets, data, and produce reports.
  • Able to confidently use a range of IT packages, including MS Office and databases.
  • Lead in planning, negotiating, and managing the budgets.
  • An understanding of co-production and the ability to ensure that the service is delivered in partnership with service users.
  • Experience of recruitment, induction, supervision, appraisal, training, disciplinary action, and grievance issues.
  • Knowledge and understanding of safeguarding issues and ability to address them appropriately.
About Hestia Housing Support

Hestia Housing Support is a leading provider of housing and support services for vulnerable individuals and families. We are committed to creating and maintaining a diverse and inclusive workforce, valuing the skills, abilities, talent, and experiences that different people and communities bring to our organisation.

We are a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for.

We are committed to safeguarding and promoting the welfare of adults, children, and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same.

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