Guest Services Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at 55 by Le Mirage. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Conduct regular security checks to ensure the safety and security of our guests and staff.
- Check guests in and out, and assist with luggage as needed.
- Serve light snacks to our guests, adhering to our high standards of quality and presentation.
- Ensure all revenue is accurately recorded and securely stored.
- Verify the accuracy of cash takings and complete banking procedures according to established protocols.
- Develop a thorough knowledge of the local area, including its history, attractions, and events.
- Respond to early morning calls and complete tasks to the highest standards.
- Prepare and serve breakfast to our guests, maintaining a clean and organized environment.
- Clean and maintain public areas, including removing trays and ensuring the corridors are free from clutter.
- Participate in relevant training and development opportunities to enhance your skills and knowledge.
- Be willing to take on additional responsibilities as needed, supporting the team to deliver exceptional service.
- Previous experience in a similar role within a hotel environment.
- Ability to work independently and possess strong communication skills.
- Proactive and dedicated to delivering exceptional service to our guests.
- Embody our company values and culture, and be a team player.
55 by Le Mirage is a boutique hotel located in Bayswater, offering a unique and personalized experience to our guests. We are part of Cycas Hospitality, a leading hotel management company with a passion for delivering exceptional service and creating memorable experiences for our guests.
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Guest Experience Manager
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Customer Service Representative
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Sales Representative
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Sales Representative
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