Hospitality Team Lead

7 days ago


London, Greater London, United Kingdom Compass Group UK Full time
About the Role

We are seeking a highly skilled and experienced Hospitality Supervisor to join our team at Compass Group UK. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our hospitality function.

Key Responsibilities
  • Customer Service Excellence: Ensure that our customers receive the highest level of service at all times, exceeding their expectations and building strong relationships.
  • Team Leadership: Lead and motivate a team of hospitality professionals to deliver exceptional service and achieve business objectives.
  • Operational Management: Oversee the day-to-day operations of the hospitality function, ensuring that all aspects of service delivery are met.
  • Financial Management: Manage budgets and resources to ensure that the hospitality function operates within budget and achieves financial targets.
  • Quality Assurance: Monitor and maintain high standards of quality in all aspects of the hospitality function, including food, drink, and service.
  • Communication: Develop and maintain effective communication with customers, colleagues, and stakeholders to ensure that all needs are met and expectations are exceeded.
Requirements
  • Experience: Proven experience in a similar role, with a strong background in hospitality and customer service.
  • Leadership Skills: Excellent leadership and management skills, with the ability to motivate and inspire a team.
  • Communication Skills: Strong communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Financial Management: Ability to manage budgets and resources effectively, with a strong understanding of financial management principles.
  • Quality Assurance: Strong understanding of quality assurance principles and practices, with the ability to maintain high standards of quality in all aspects of the hospitality function.
About Us

Compass Group UK is a leading provider of hospitality and food services, with a reputation for delivering exceptional customer service and quality food. We are committed to creating a culture of excellence, where our colleagues feel valued, motivated, and empowered to deliver outstanding results.



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