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Head of Projects Implementation Specialist

2 months ago

Crook of Devon, Perth and Kinross, United Kingdom ISL Talent Full time

Job Title: Head of Projects Implementation

Job Summary:

We are seeking a highly skilled and experienced Project Delivery Manager to join our team at ISL Talent. As a key member of our organization, you will be responsible for leading and overseeing customer onboarding, ensuring a seamless transition from sales to successful platform adoption.

Key Responsibilities:

  • Customer Onboarding: Develop and implement comprehensive onboarding plans, aligning activities with customer success and retention goals.
  • Project Management: Oversee integration setups, identify and resolve any feature gaps or issues, and monitor and report on onboarding progress.
  • Communication: Act as the primary point of contact for customers, managing all interactions and addressing queries during the onboarding process.
  • Process Improvement: Continuously optimize onboarding processes to enhance efficiency and customer satisfaction.

Requirements:

  • Project Management Experience: Proven track record of managing the implementation of SaaS technologies with large-scale, complex enterprise customers.
  • Leadership Skills: Strong leadership and communication skills, with the ability to manage multiple customer onboardings and drive early adopter activation.
  • Technical Skills: High level of digital literacy in analytics, spreadsheets, and presentation software.
  • Business Acumen: Strong understanding of business and process change management principles and methodologies.

What We Offer:

As a member of our team, you will have the opportunity to work with a dynamic and growing organization, with a focus on delivering exceptional customer experiences. We offer a collaborative and supportive work environment, with opportunities for professional growth and development.