Retail Operations Manager

2 weeks ago

Devon, United Kingdom Saltrock Head Office Full time

Role Overview

The Retail Operations Manager will play a crucial role in supporting the Head of Retail to lead and motivate store teams to deliver specified plans. This involves constantly reviewing progress to ensure objectives are met.

Key Responsibilities

  • Balance the requirements of the Senior Leadership Team with the practical reality of retail store management needs, ensuring all plans have considered the store environment.
  • Put the customer at the heart of operational decisions, driving store efficiencies and promoting sustainability.
  • Ensure messages are consistent with the company strategy, tone of voice, and brand.
  • Channel all communication from head office through Retail Ops before sending to stores.
  • Manage communication channels and tools tailored to store team needs.

Store Support

  • Keep stores up to date with relevant information using Retail Trade Updates as the main point of contact.
  • Maintain the retail library for all policies and procedures available via Sharepoint.

Merchandising

  • Pull together and create VM guidelines for stores.
  • Send markdown lists and promo updates to stores.

Linkage

  • Communicate Linkage results weekly via email sign-up for online marketing.
  • Work with Area Managers to manage Linkage performance within stores.
  • Identify areas for further support and training, supporting Area Managers to implement.

Store Staffing

  • Assist the Head of Retail in delivering the retail staffing budget.
  • Provide high-level weekly information to the retail team on store hours spent against forecast.
  • Approve weekly rotas for all stores four weeks in advance.

Maintenance

  • Be the main point of contact for maintenance issues within retail stores.
  • Communicate with external maintenance contractors to ensure work orders are on track and relevant POs are raised.
  • Facilitate the resolution of Health and Safety issues across stores with the H&S Manager.

Technical Support

  • Work with store teams, network, and till companies to identify, report, and resolve technical issues within stores, working closely with the IT Manager.
  • Have a clear escalation process through to Head of Retail and Senior Leadership Team.
  • Keep the till system up to date with starters and leavers.
  • Manage the Gift Card operation in stores.

Consumables

  • Manage consumables with all stores.
  • Liaise with 3rd party suppliers to ensure overall consumable spend is within budget.

New Store Openings

  • Create critical paths for new store openings.
  • Order all new store consumables in line with the critical path.

Reporting to:

Head of Retail

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