Retail Operations Manager

4 weeks ago


Devon, United Kingdom Saltrock Head Office Full time

Key Responsibilities:

  • Support the Head of Retail in leading and motivating store teams to deliver specified plans, ensuring objectives are met.
  • Balance Senior Leadership Team requirements with practical retail store management needs, ensuring all plans consider the 'store world' reality.
  • Put the customer at the heart of operational decisions, driving store efficiencies and promoting sustainability.
  • Ensure messages align with company strategy, tone of voice, and brand.
  • Channel all head office communication through Retail Ops before sending to stores.
  • Manage communication channels and tools tailored to store team needs.

Store Support:

  • Keep stores up-to-date with relevant information using Retail Trade Updates as the main point of contact.
  • Maintain the retail library for all policies and procedures available via Sharepoint.

Merchandising:

  • Pull together and create VM guidelines for stores.
  • Send markdown lists and promo updates to stores.

Linkage:

  • Communicate Linkage results weekly (email sign-up for online marketing).
  • Work with Area Managers to manage Linkage performance within stores.
  • Identify areas needing support and training, supporting Area Managers to implement.

Store Staffing:

  • Assist the Head of Retail in delivering the retail staffing budget.
  • Provide high-level weekly information to the retail team on store hours spent against forecast.
  • Approve weekly rotas for all stores four weeks in advance.

Maintenance:

  • Main point of contact for maintenance issues within retail stores.
  • Communicate with external maintenance contractors to ensure work orders are on track and relevant POs are raised.
  • Facilitate the resolution of Health and Safety issues across stores with the H&S Manager.

Technical Support:

  • Work with store teams, network, and till companies to identify, report, and resolve technical issues within stores, working closely with the IT Manager.
  • Have a clear escalation process through to Head of Retail and Senior Leadership Team.
  • Keep the till system up-to-date with starters and leavers.
  • Manage the Gift Card operation in stores.

Consumables:

  • Manage consumables with all stores.
  • Liaise with 3rd-party suppliers to ensure overall consumable spend is within budget.

New Store Openings:

  • Create critical paths for new store openings.
  • Order all new store consumables in line with the critical path.

Reporting to:

Head of Retail



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