Retail Operations Manager
4 weeks ago
Key Responsibilities:
- Support the Head of Retail in leading and motivating store teams to deliver specified plans, ensuring objectives are met.
- Balance Senior Leadership Team requirements with practical retail store management needs, ensuring all plans consider the 'store world' reality.
- Put the customer at the heart of operational decisions, driving store efficiencies and promoting sustainability.
- Ensure messages align with company strategy, tone of voice, and brand.
- Channel all head office communication through Retail Ops before sending to stores.
- Manage communication channels and tools tailored to store team needs.
Store Support:
- Keep stores up-to-date with relevant information using Retail Trade Updates as the main point of contact.
- Maintain the retail library for all policies and procedures available via Sharepoint.
Merchandising:
- Pull together and create VM guidelines for stores.
- Send markdown lists and promo updates to stores.
Linkage:
- Communicate Linkage results weekly (email sign-up for online marketing).
- Work with Area Managers to manage Linkage performance within stores.
- Identify areas needing support and training, supporting Area Managers to implement.
Store Staffing:
- Assist the Head of Retail in delivering the retail staffing budget.
- Provide high-level weekly information to the retail team on store hours spent against forecast.
- Approve weekly rotas for all stores four weeks in advance.
Maintenance:
- Main point of contact for maintenance issues within retail stores.
- Communicate with external maintenance contractors to ensure work orders are on track and relevant POs are raised.
- Facilitate the resolution of Health and Safety issues across stores with the H&S Manager.
Technical Support:
- Work with store teams, network, and till companies to identify, report, and resolve technical issues within stores, working closely with the IT Manager.
- Have a clear escalation process through to Head of Retail and Senior Leadership Team.
- Keep the till system up-to-date with starters and leavers.
- Manage the Gift Card operation in stores.
Consumables:
- Manage consumables with all stores.
- Liaise with 3rd-party suppliers to ensure overall consumable spend is within budget.
New Store Openings:
- Create critical paths for new store openings.
- Order all new store consumables in line with the critical path.
Reporting to:
Head of Retail
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