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VIP Account Manager

2 months ago

London, Greater London, United Kingdom GIMO Full time
The Role:

We are seeking a highly skilled and experienced VIP Account Manager to join our team at GIMO. As a key member of our VIP management department, you will be responsible for managing our growing Italian customer base, focusing on account growth, retention, customer satisfaction, and ensuring lifetime value.

Duties and Responsibilities:
  • Deliver exceptional customer service by responding to and initiating contact with players via phone, email, and WhatsApp, with occasional in-person client entertainment days.
  • Work occasional non-office hours (evenings and weekends) to accommodate VIP clients' needs.
  • Liaise with internal departments to report issues or priorities, ensuring VIPs receive first-class customer service.
  • Develop and analyze VIP tailored promotional offers, optimizing and reporting on campaign performances.
  • Attend weekly/monthly team meetings to share insights on VIP market trends and contribute to the success of the brand.
Person Specifications:
  • Proven experience working as a VIP Customer Executive in the iGaming/Online casino industry.
  • Excellent Italian communication skills, both verbal and written.
  • Strong English communication skills.
  • Ability to build strong relationships with customers.
  • Experience working in the gaming or gambling industry.
  • Sales and account management experience (desirable).
  • Ability to understand customer needs and respond accordingly.
  • Strong organizational and prioritization skills.
  • Ability to work with multiple systems and be a fast learner.
  • Enjoy challenges and find solutions to customer queries and problems.
GIMO Benefits:

We offer a generous benefits package, including:

  • Hybrid working (3 days in office, 2 days remote).
  • Work from abroad up to 4 weeks/year.
  • Pizza and drinks every Friday.
  • Pension Scheme.
  • Private Health Insurance.
  • Perkbox.
  • Employee Wellbeing.
  • Learning and Development Programmes.
  • Staff social engagement activities.

More benefits are available and will be discussed once successful.

GIMO is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.