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Service Delivery Manager
2 months ago
About Otis College of Art and Design
At Otis College of Art and Design, we take pride in leading the industry we founded, and there's never been a better time to join our team. We are the leader in elevators, escalators, and moving walkways. We're seeking a Service Delivery Manager, based in London, who's ready to help us deliver on our commitments today, plan our strategy for the future, and leave their fingerprints on the organization for years to come.
Key Responsibilities
- Working very closely with a select handful of clients across the London area.
- Coach, mentor, and manage your team of field-based engineers. Checking in with them on a daily, weekly, and monthly basis ensuring PPE, tools, and vans are kept to a high standard.
- Partner with key clients to provide technical solutions to unit issues, ensuring that lifts and escalator downtime is kept to a minimum.
- Provide solutions around breakdowns, working with your engineers in delivering ideas around faults to ease customer frustrations around unit downtimes.
- Attend client meetings around service level agreements to ensure we're providing a top-level of customer services.
What We Offer
- The opportunity to work within an employee-focused business, offering an excellent salary, bonus, and benefits packages.
- Personal development, allowing you to take advantage of our in-house training program and to utilize our employee scholarship plan.
Requirements
- Have come from the lift industry or similar sectors such as Construction or Facilities Management.
- Great people person, able to relate to customers' needs and frustrations and provide a competitive solution within a timely manner.
- Management experience, able to delegate tasks out to a remote team and able to provide coaching and mentoring to ensure personal and professional development within your team.
- Good IT knowledge, able to work on and with a wide range of Microsoft-based systems.
About Otis
At Otis, we are a global team that continues to rise to the challenges of a fast-moving, high-performance company. We put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.
