Community Engagement Officer
4 weeks ago
Position Overview
Wates Group is seeking a Community Engagement Officer to join our Planned Maintenance Team. This role is essential for fostering communication between residents and project teams, ensuring a harmonious environment during maintenance activities.
The primary responsibility of this position is to facilitate interactions with tenants and project personnel concerning scheduled maintenance tasks, thereby promoting a secure and supportive atmosphere while assisting the operational team in executing the planned maintenance agenda throughout the contract duration.
Key Responsibilities include:
- Collaborate with the lead supervisor to develop an annual work schedule and assist the operational team in timely and quality delivery of projects that offer value for money.
- Maintain effective communication with all parties involved and organize regular meetings to discuss progress.
- Clearly inform tenants about upcoming works and provide access notices, ensuring the site team is aware of any necessary accommodations.
- Implement a complaints management system to address disputes and claims for damages.
- Participate in community events that are organized.
- Report any defects to the Project Lead and provide insights on recurring issues.
- Regularly verify that commitments made to residents are being fulfilled.
About Wates Group
Wates Group stands as one of the UK's premier family-owned development and property maintenance firms, with a rich history spanning over 125 years in the construction sector.
Our mission is to 'reimagine places for people to thrive,' guided by our three core commitments:
Sustainable Communities – Collaborating with clients, partners, and local communities to create environments that are inclusive, sustainable, and full of opportunities.
Environmental Stewardship – Committing to environmental protection and climate action through innovative partnerships.
Empowered Workforce – Fostering opportunities and relationships that ensure everyone associated with us feels valued and included.
We take pride in being recognized as Gold Investors in People and a Disability Confident employer, ensuring our recruitment practices are fair and inclusive.
Recognitions
- BEST PROJECT: Inside Housing Development Awards
- WINNER: 2022 Construction News Awards
- GOLD AWARD: Investors in People 2022
- GOLD AWARD: Considerate Constructors Schemes National Site Awards
- TOP 50 EMPLOYERS: 2022 Top 50 Employers for Women
- WINNER: 2022 Working Families Best Practice Awards
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