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Community Engagement Coordinator

2 months ago

Leamington Spa, Warwickshire, United Kingdom National Trust Full time

Overview

The role of a Community Engagement Coordinator is centered around fostering connections and encouraging participation. This position is essential for enhancing the experience of individuals at National Trust locations. By collaborating with volunteers and local communities, you will play a crucial role in the Trust's mission to preserve and nurture places where both people and nature can flourish for generations to come.

Working Hours: 30 hours per week. The operations run seven days a week, necessitating regular weekend shifts (approximately every third weekend), along with some bank holidays and occasional evening work. Typical shifts are from 9am to 5pm, with the possibility of fixed or flexible scheduling as part of a rota.

Work Environment

You will be part of a vibrant and diverse team comprising staff and volunteers. Reporting to the Programming and Partnerships Manager, you will collaborate with a trio focused on events, programming, volunteering, and community outreach. This innovative team prioritizes human connections, whether through partnerships, creating memorable experiences for visitors, supporting volunteers, or generating engaging content for social media platforms.

Key Responsibilities

As the lead for the volunteer experience at the property, you will closely collaborate with department heads and volunteer managers. Your responsibilities will encompass everything from recruiting and onboarding volunteers to organizing social events and managing our alumni network. We are initiating a community partnership program with local organizations, and you will be instrumental in forging connections with future collaborators. Engaging with local educational institutions and community groups is a priority, as well as reaching out to communities with cultural ties to our historically significant collection.

You should possess a solid understanding of volunteer management principles and be adept at adjusting your communication style to suit various audiences. Recognizing the distinctions between staff and volunteer roles, especially regarding legal frameworks, rewards, and handling challenging situations, is essential. As the landscape of volunteering evolves, we seek someone who can innovate and offer flexible opportunities for individuals to contribute their time.

You will also be part of the Duty Management Team, occasionally taking on operational responsibilities. This includes ensuring the efficient operation of the property during open hours, serving as the primary contact for staff, volunteers, and visitors in emergencies, inquiries, or complaints. Additional responsibilities can be discussed during the interview process.

Ideal Candidate Profile

We are eager to hear from candidates who:

  • Exhibit exceptional customer service and communication abilities
  • Possess strong organizational, IT (Microsoft Office), and administrative skills, including meeting deadlines and managing multiple projects
  • Demonstrate a solid understanding of volunteer management principles and are passionate about promoting the advantages of effective volunteer engagement
  • Have experience in volunteer management and are knowledgeable about the differences between staff and volunteer roles, particularly regarding legal considerations
  • Are skilled in engaging with diverse individuals from various backgrounds and understand the significance of volunteering
  • Can work independently as well as collaboratively, contributing to a positive, inclusive, and productive environment for both staff and volunteers

Benefits

The National Trust embodies the principle 'For everyone, for ever.' We are committed to fostering an inclusive culture where everyone feels a sense of belonging. It is vital that our workforce reflects the diversity of the communities we serve. We welcome and appreciate differences, ensuring that our teams are inclusive.


• Comprehensive pension scheme of up to 10% of basic salary


• Complimentary access to National Trust sites for you, a guest, and your children (under 18)


• Rental deposit loan program


• Season ticket loan options


• Electric vehicle leasing program


• Employee discounts on various services, including gym memberships and shopping


• Generous holiday allowance of up to 32 days based on length of service, plus the option to purchase additional leave, subject to meeting minimum criteria.


• Flexible working arrangements whenever feasible


• Employee assistance program


• Free parking at most Trust locations