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Strategic Communications and Engagement Manager

2 months ago

Leamington Spa, Warwickshire, United Kingdom Innovate Healthcare Services Full time

Job Overview

Are you enthusiastic about providing exceptional communications and engagement solutions? Innovate Healthcare Services is in search of a skilled and proactive Strategic Communications and Engagement Manager to enhance our Electronic Patient Record (EPR) initiative and collaborate with the broader Business Support Team.

Key Responsibilities:

Develop and execute communication strategies for the EPR. Connect with various stakeholders to promote EPR understanding. Offer specialized communications and engagement guidance and support.

Qualifications Required:

Relevant academic background or equivalent professional experience. Proven history in communications and engagement within intricate environments. Innovative, independent, and strategic mindset.

Why Choose Innovate?

Join a collaborative and forward-thinking team. Contribute to groundbreaking advancements in healthcare technology. Experience a role with significant impact and opportunities for growth.

Take the opportunity to influence healthcare technology communications positively.

Core Duties of the Position

Deliver a comprehensive, high-level communications and engagement service for Innovate Healthcare Services by directly supporting the Electronic Patient Record (EPR) initiative and the wider Business Support Team.

Essential elements of the role include:

Supporting the formulation and execution of the communications and engagement strategy for the EPR initiative.

Independently create, implement, and assess EPR communications and engagement materials.

Facilitate direct engagement with stakeholders to raise awareness of the EPR initiative and its implications for their roles.

Provide expert communications and marketing insights to the program teams, acting as a communications authority.

Develop and produce communication and engagement content and materials.

Assist the Head of Communications & Business Support in the daily management and coordination of communications and engagement efforts (both internal and external).

Collaborate with the communications and engagement teams at partner organizations to ensure a unified and strategic approach to EPR communications.

About Innovate

As a growing organization, Innovate offers a variety of benefits and opportunities for personal and professional development. We are committed to nurturing our staff and providing a supportive work-life balance. Innovate is a staff-led organization, dedicated to delivering the best technology solutions and support to our partners.

At Innovate, we value transferable skills and a willingness to learn. We encourage all interested candidates to reach out, even if they do not meet every listed requirement.

Innovate offers NHS Terms and Conditions for individuals currently employed within the NHS or within the past year.

Please be aware that this vacancy may close earlier than the stated deadline if we receive a high volume of applications.

Job Responsibilities

Lead the execution of the overall communications and engagement strategy for the EPR, emphasizing service enhancement and user experience.

Create clear, persuasive, informative, and accessible communication materials for both internal and external audiences, ensuring consistency in messaging and tone.

Generate content for various communication platforms (both print and digital), including training resources, social media materials, and communication toolkits.

Represent the Communications and Engagement workstream at relevant program boards.

Develop and maintain an EPR website and ensure it remains current.

Spearhead the creation of internal and external EPR communications and engagement strategies as needed by program workstreams.

Provide regular updates on EPR communications and engagement for internal and external stakeholders (including face-to-face interactions).

Organize and manage communication campaigns effectively.

Plan, coordinate, and facilitate events, press conferences, photo opportunities, and visits.

Design and deliver engagement initiatives for stakeholders (such as workshops and meetings).

Organize and lead internal events to foster community spirit.

Provide timely and relevant expert advice on internal and external communications and engagement.

Produce communication materials, including copywriting, proofreading, and collaborating with designers and printers.

Maintain and update databases of key stakeholders in collaboration with the Programme Support Office (PSO) as necessary.

Work with project leads to establish key performance indicators for communication and engagement initiatives, measuring effectiveness against agreed metrics to inform future strategies.

Lead the production of an EPR newsletter by gathering content, writing, and designing it in accordance with branding guidelines.

Assist with EPR recruitment marketing efforts.

Candidate Profile

Essential Attributes

Ability to provide advice at various organizational levels. Capability to work independently or as part of a team. Strong planning skills, with the ability to meet deadlines and pay attention to detail. Proactive, solution-oriented approach to addressing challenges. Self-motivated and capable of working autonomously, assessing risks to implement successful solutions. Team player who recognizes and acts on broader corporate responsibilities. Open, honest, and acts with integrity. Punctual, reliable, and self-driven. Effective time management skills with the ability to prioritize a dynamic workload. Ability to work under pressure. Willingness to travel independently to various locations as required.

Qualifications

Essential

Degree-level education or equivalent experience in relevant fields. Evidence of ongoing professional development.

Experience

Essential

Experience in communications and engagement (both internal and external) within a complex organization. Significant experience in planning and executing communications and engagement strategies. Experience in preparing communications and engagement plans. Experience in conducting face-to-face engagement. Proficiency in designing and creating content for print, social media, and other platforms. Experience working on complex programs and projects.