Reservation Coordinator

22 hours ago

London, Greater London, United Kingdom Caprice - Head Office Full time
Reservationist Job Description

We are seeking a highly organized and customer-focused Reservationist to manage our brand's reservation system, ensuring seamless dining experiences for our guests. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to provide exceptional customer service.

Key Responsibilities:
  • Handle all incoming reservation requests via phone, email, and online platforms, ensuring accurate recording and confirmation.
  • Manage the reservation system and seating arrangements to optimize table availability and guest flow.
  • Communicate with guests to confirm reservations, answer questions, and accommodate special requests or dietary needs.
  • Assist in coordinating large parties, private events, and special occasions, working closely with the restaurant management team.
  • Monitor the restaurant's seating capacity, ensuring reservations are spaced appropriately to avoid overbooking.
  • Maintain a friendly and professional demeanor when interacting with guests, addressing inquiries and resolving any issues that may arise.
  • Keep accurate records of guest preferences and special requests to enhance the overall guest experience.
  • Collaborate with the restaurant management team to ensure effective communication of any last-minute changes to reservations.
  • Stay informed about the restaurant's menu, specials, promotions, and events to provide up-to-date information to guests.
Requirements:
  • Previous experience as a Reservationist or in a similar role within a hospitality or restaurant setting.
  • Excellent communication and customer service skills, with a warm and professional demeanor.
  • Strong organizational skills and attention to detail, with the ability to manage multiple reservations and guest requests.
  • Proficiency with reservation management systems (experience with platforms like OpenTable or SevenRooms is preferred).
  • Strong problem-solving skills and the ability to resolve guest issues in a timely and professional manner.
  • A passion for providing exceptional guest experiences and contributing to a positive team environment.
Benefits:
  • Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group.
  • Unrivalled opportunities for progression across the Group.
  • 28 days holiday, increasing with length of service up to 5 extra days.
  • Recommend a friend scheme with great bonuses per individual referral.
  • Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more.
  • Reward programmes, long service awards, and staff recognition and incentives.

We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

  • Reservations Coordinator

    6 days ago

    London, Greater London, United Kingdom Alchemy Global Talent Solutions Full time

    Job Title: Reservations CoordinatorWe are seeking a highly organized and detail-oriented Reservations Coordinator to join our team at Alchemy Global Talent Solutions. As a key member of our hospitality team, you will be responsible for ensuring seamless booking experiences for our clients and their overseas visitors.The ideal candidate will have previous...

  • Reservations Coordinator

    6 days ago

    London, Greater London, United Kingdom Alchemy Global Talent Solutions Full time

    Job Title: Reservations CoordinatorWe are seeking a highly organized and detail-oriented Reservations Coordinator to join our team at Alchemy Global Talent Solutions. As a key member of our hospitality team, you will be responsible for ensuring seamless booking experiences for our clients and their overseas visitors.The ideal candidate will have previous...

  • Reservations Coordinator

    1 week ago

    London, Greater London, United Kingdom Alchemy Global Talent Solutions Full time

    Job OverviewAlchemy Global Talent Solutions is seeking a skilled Reservations Coordinator to provide exceptional customer service and ensure seamless booking experiences for clients from around the world.This role involves working closely with clients to establish their hospitality needs for overseas visitors, utilizing reservation systems for processing and...

  • Reservations Coordinator

    1 week ago

    London, Greater London, United Kingdom Alchemy Global Talent Solutions Full time

    Job OverviewAlchemy Global Talent Solutions is seeking a skilled Reservations Coordinator to provide exceptional customer service and ensure seamless booking experiences for clients from around the world.This role involves working closely with clients to establish their hospitality needs for overseas visitors, utilizing reservation systems for processing and...

  • Reservations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Alchemy Global Talent Solutions Full time

    Job OpportunityAlchemy Global Talent Solutions is seeking a skilled Reservations Coordinator to provide exceptional customer service and ensure seamless booking experiences for clients from around the world.This role involves working closely with clients to establish their hospitality needs for overseas visitors, utilizing reservation systems for processing...

  • Reservations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Alchemy Global Talent Solutions Full time

    Job OpportunityAlchemy Global Talent Solutions is seeking a skilled Reservations Coordinator to provide exceptional customer service and ensure seamless booking experiences for clients from around the world.This role involves working closely with clients to establish their hospitality needs for overseas visitors, utilizing reservation systems for processing...

  • Reservations Coordinator

    1 week ago

    London, Greater London, United Kingdom Alchemy Global Talent Solutions Full time

    Alchemy Global Talent Solutions is seeking a skilled Reservations Coordinator to provide exceptional customer service and ensure seamless booking experiences for clients from around the world.This role involves working closely with clients to establish their hospitality needs for overseas visitors, utilizing reservation systems for processing and...

  • Reservations Coordinator

    1 week ago

    London, Greater London, United Kingdom Alchemy Global Talent Solutions Full time

    Alchemy Global Talent Solutions is seeking a skilled Reservations Coordinator to provide exceptional customer service and ensure seamless booking experiences for clients from around the world.This role involves working closely with clients to establish their hospitality needs for overseas visitors, utilizing reservation systems for processing and...

  • Reservations Coordinator

    18 hours ago

    London, Greater London, United Kingdom Platinum Recruitment Consultancy Full time

    Reservations Coordinator OpportunityWe are working in partnership with a popular 4-star hotel in London to find a talented Reservations Coordinator to join their front office team.What's Involved?As a Reservations Coordinator, your duties will include:Handling all aspects of the reservation process to ensure smooth operations and maximum occupancyDealing...

  • Reservations Coordinator

    1 day ago

    London, Greater London, United Kingdom Platinum Recruitment Consultancy Full time

    Reservations Coordinator OpportunityWe are working in partnership with a popular 4-star hotel in London to find a talented Reservations Coordinator to join their front office team.What's Involved?As a Reservations Coordinator, your duties will include:Handling all aspects of the reservation process to ensure smooth operations and maximum occupancyDealing...

  • Reservations Coordinator

    1 week ago

    London, Greater London, United Kingdom AccorHotel Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Reservations Coordinator to join our team at AccorHotel. As a key member of our reservations team, you will be responsible for managing all aspects of group reservations, ensuring seamless communication with guests and other departments.Key Responsibilities:Process and manage group...

  • Reservations Coordinator

    1 week ago

    London, Greater London, United Kingdom AccorHotel Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Reservations Coordinator to join our team at AccorHotel. As a key member of our reservations team, you will be responsible for managing all aspects of group reservations, ensuring seamless communication with guests and other departments.Key Responsibilities:Process and manage group...

  • Reservations Coordinator

    5 days ago

    London, Greater London, United Kingdom Royal Automobile Club Full time

    Reservations CoordinatorWe are seeking a highly skilled and customer-focused Reservations Coordinator to join our team at the Royal Automobile Club. As a key member of our hospitality team, you will be responsible for providing exceptional service to our members and guests, ensuring their stay with us is nothing short of 5-star.About the RoleThis is an...

  • Reservations Coordinator

    5 days ago

    London, Greater London, United Kingdom Royal Automobile Club Full time

    Reservations CoordinatorWe are seeking a highly skilled and customer-focused Reservations Coordinator to join our team at the Royal Automobile Club. As a key member of our hospitality team, you will be responsible for providing exceptional service to our members and guests, ensuring their stay with us is nothing short of 5-star.About the RoleThis is an...

  • Reservations Coordinator

    2 days ago

    London, Greater London, United Kingdom Platinum Recruitment Consultancy Full time

    Reservations Coordinator OpportunityWe are seeking a highly skilled and experienced Reservations Coordinator to join our team at a 4-star hotel in London. As a key member of the front office team, you will be responsible for handling all aspects of the reservation process, ensuring smooth operations and maximum occupancy.Key Responsibilities:Manage incoming...

  • Reservations Coordinator

    2 days ago

    London, Greater London, United Kingdom Platinum Recruitment Consultancy Full time

    Reservations Coordinator OpportunityWe are seeking a highly skilled and experienced Reservations Coordinator to join our team at a 4-star hotel in London. As a key member of the front office team, you will be responsible for handling all aspects of the reservation process, ensuring smooth operations and maximum occupancy.Key Responsibilities:Manage incoming...

  • Reservations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom GORING HOTEL (The) Full time

    Reservations Coordinator RoleThe Goring Hotel is seeking a skilled Reservations Coordinator to join our team. As a key member of our Front Office team, you will be responsible for processing reservations and ensuring seamless guest experiences.Key Responsibilities:Process reservations accurately and efficiently to maximize occupancy and revenueCollaborate...

  • Reservations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom GORING HOTEL (The) Full time

    Reservations Coordinator RoleThe Goring Hotel is seeking a skilled Reservations Coordinator to join our team. As a key member of our Front Office team, you will be responsible for processing reservations and ensuring seamless guest experiences.Key Responsibilities:Process reservations accurately and efficiently to maximize occupancy and revenueCollaborate...

  • Reservation Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Caprice Holdings Full time

    Job SummaryWe are seeking a highly organized and customer-focused Reservationist to manage the brand's reservation system, ensuring that all bookings are handled efficiently and with care.Key Responsibilities:Manage Reservations: Handle all incoming reservation requests, ensuring bookings are accurately recorded and confirmed.Optimize Table Availability:...

  • Reservation Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Caprice Holdings Full time

    Job SummaryWe are seeking a highly organized and customer-focused Reservationist to manage the brand's reservation system, ensuring that all bookings are handled efficiently and with care.Key Responsibilities:Manage Reservations: Handle all incoming reservation requests, ensuring bookings are accurately recorded and confirmed.Optimize Table Availability:...