Reservations Coordinator

2 days ago

London, Greater London, United Kingdom Royal Automobile Club Full time
Reservations Coordinator

We are seeking a highly skilled and customer-focused Reservations Coordinator to join our team at the Royal Automobile Club. As a key member of our hospitality team, you will be responsible for providing exceptional service to our members and guests, ensuring their stay with us is nothing short of 5-star.

About the Role

This is an exciting opportunity to work in a unique and exclusive environment, where you will have the chance to develop your skills and knowledge in a fast-paced and dynamic setting. As a Reservations Coordinator, you will be the first point of contact for our members and guests, responding to their queries and requests in a professional and courteous manner.

Key Responsibilities
  • Provide exceptional customer service to our members and guests, ensuring their needs are met and exceeded.
  • Manage and coordinate reservations for our bedrooms and restaurants, ensuring seamless communication with our teams.
  • Develop and maintain a thorough knowledge of our restaurants, amenities, and services, to provide informed recommendations to our members and guests.
  • Work closely with our teams to ensure seamless delivery of our services, including room assignments, dining reservations, and special requests.
What We Offer

We offer a competitive salary, excellent benefits package, and opportunities for career development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

Requirements
  • Previous experience in a customer-facing role, preferably in a hospitality or service industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with our teams and members.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple requests.
  • Knowledge of Opera and Fidelio Systems, or willingness to learn.
Club Values

We are committed to upholding the values of the Royal Automobile Club, which include Heritage, Excellence, Accountability, Respect, Trust, and Sustainability. If you share these values and are passionate about delivering exceptional service, we would love to hear from you.

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