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Reservations Coordinator

2 months ago

London, Greater London, United Kingdom AccorHotel Full time

Job Overview

We are seeking a highly organized and detail-oriented Reservations Coordinator to join our team at AccorHotel. As a key member of our Group Services team, you will be responsible for managing all aspects of group reservations, ensuring seamless communication with guests and other departments.

Responsibilities

* Manage group reservations, including making and entering reservations as required
* Handle guest complaints and enquiries in a professional and efficient manner
* Maintain accurate records of guest history and implement policies and procedures
* Ensure clear communication with other departments for special requests or reservation-related matters

Requirements

* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Previous experience in a similar role is an asset

What We Offer

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

If you are a motivated and detail-oriented individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.