Customer Service Representative
6 days ago
About the Role
We are seeking a skilled and customer-focused individual to join our Broadband Technical Team in a Customer Service Technical role. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our customers via phone.
Key Responsibilities
- Provide technical support and troubleshooting to customers with broadband-related queries
- Build and maintain strong relationships with customers to ensure their needs are met
- Work collaboratively with internal teams to resolve customer issues
- Stay up-to-date with the latest broadband technologies and products
What We Offer
- A competitive starting salary of £23,504 rising to £24,064 after 8 months
- Huge discounts on EE & BT products, including mobile and broadband
- Support for career development and growth within the company
- Season Ticket Travel Loan and optional private healthcare and dental
- Volunteering days to give back to the community
Why BT Group?
At BT Group, we are passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we encourage you to apply for this exciting opportunity.
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